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Resolved! Journal field in UI Builder

Hello, I’m launching a form field page in UI Builder and one of the functions we were really excited about was the Journal field to keep track of comments from client to technician. Unfortunately upon launching the form we see the message “Field type...

Dave Romine by Tera Contributor
  • 1501 Views
  • 3 replies
  • 0 helpfuls

Resolved! Service Task Variables vis Rest API

Good Morning, We are trying to find a Rest API that will link the "sc_task" or the "sc_req_item" tables to the variables and the answers to these so we can create a report in PowerBI. I believe the table is "sc_item_option_mtom" but I am unable to fi...

Resolved! LDAP Server via MID Server (Authentication)

I am using LDAP Servers to query data from our Active Directory, and at the moment we are not using a MID Server. Concerning the Login distinguished name we have to recycle the password on that account every few months. We have to manually update the...

djparkie by Tera Contributor
  • 1606 Views
  • 2 replies
  • 2 helpfuls

Log4j library of Mid Servers

The Now Support KB article about Log4J (https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1000959) says: The MID Server, similarly, is not vulnerable to this exploit but does contain an unused, but potentially vulnerable, versio...

Joanna15 by Tera Expert
  • 2615 Views
  • 6 replies
  • 2 helpfuls

Resolved! Virtual Agent Device Type

Hi,Does anyone know how I could configure the Virtual Agent greeting, that it could recognise where the conversation was instigated from, ie Portal, Microsoft Teams or Slack. The reason I wish to do this is because frustrating all three apps have dif...

Resolved! Survey thanks message

Hi All,        Once i submit the survey on Portal the "Thanks for taking the survey, your opinion counts!" wont appear instead i see a blank page. Please see attached We started seeing this issue after upgrading instance to LONDON.     Thanks Sirish ...

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SKum by Kilo Sage
  • 2051 Views
  • 13 replies
  • 0 helpfuls

Resolved! Notification to Assignment Groups

Hello, When a incident is assigned, we have the out of the box notification that is supposed to email all members of the assignment group the incident has been assigned to. There are 2 issues:1) It only works for the assignment groups created when w...

Abbie2 by Tera Contributor
  • 5843 Views
  • 5 replies
  • 3 helpfuls