Hello, I’m launching a form field page in UI Builder and one of the functions we were really excited about was the Journal field to keep track of comments from client to technician. Unfortunately upon launching the form we see the message “Field type...
Hi, TL;DR: I'm looking for a way to: 1. Trigger an asynchronous REST message when saving an Incident under certain conditions2. Capture the result of that REST call3. Update the incident that originally triggered the REST message with information fro...
Good Morning, We are trying to find a Rest API that will link the "sc_task" or the "sc_req_item" tables to the variables and the answers to these so we can create a report in PowerBI. I believe the table is "sc_item_option_mtom" but I am unable to fi...
I am using LDAP Servers to query data from our Active Directory, and at the moment we are not using a MID Server. Concerning the Login distinguished name we have to recycle the password on that account every few months. We have to manually update the...
As incident is created SLA gets attach to it and as I create child incident to that parent incident. Same SLA should be attached to child incident. How would I get this?
Hi, I am using spModal.alert to pop-up a message which is working fine but the browser is not waiting to press Ok just like how alert method stops the submission. Is there a way we can stop using spModal.alert
We have Lumen integration in place in our instance. I want to find the integration configuration. The team who implemented the integration is not working with us anymore and there is no documentation present for this integration. The integration cre...
The Now Support KB article about Log4J (https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1000959) says: The MID Server, similarly, is not vulnerable to this exploit but does contain an unused, but potentially vulnerable, versio...
Hi,Does anyone know how I could configure the Virtual Agent greeting, that it could recognise where the conversation was instigated from, ie Portal, Microsoft Teams or Slack. The reason I wish to do this is because frustrating all three apps have dif...
I want to send an integer in JSON but payload builder turns it into a string. In the action input it is specified as an integer.
Hi All, Once i submit the survey on Portal the "Thanks for taking the survey, your opinion counts!" wont appear instead i see a blank page. Please see attached We started seeing this issue after upgrading instance to LONDON. Thanks Sirish ...
Hi Guys, Im in the process of automating the mid server install using the supplied powershell script from service now (SilentInstall.ps1). When running this script it keeps failing with: Installation success or error status: 1603 ..Its very much an e...
Hi developers, I always update data with using import set table and transform map. And Recently I came to find that we can also update data with xml import. Has anyone updated data with xml import? and Is there any demerits compared to updating data ...
Hello, Can anyone help me achieve this requirement, as I need to auto-populate the assignment group of the incident record if the logged in user is only a member of a single group and that single group should have atleast an itil type? This is ONLY f...
Hello, When a incident is assigned, we have the out of the box notification that is supposed to email all members of the assignment group the incident has been assigned to. There are 2 issues:1) It only works for the assignment groups created when w...
