Hi,We have, until we upgraded to the latest version of Service now, been able to edit knowledge base articles. Now however, even our users with admin rights, like myself, are unable to do so.If i browse to the knowledge base and click edit, I can s...
Is there an OOTB method to direct users to a Record Producer when they click the New button on a related list, or is only achieved through an onLoad Client Script and use g_navigation.open method?
Yesterday I reported to our admin that I'd lost the ability to edit or create labels on Visual Task Boards (something I use extensively). Apparently in New York the revamp of labels was actually a move to get rid of them as a discrete thing and merge...
Our knowledge manager wishes to make retired documents only visible and readable by him. This way even itil users cannot read retired documents but I cannot find contorl for this anywhere. I have updated the access permissions to remove Retired b...
We already have login rules in place to redirect non-roled users to our CMS. However, we would like to route all users to the CMS -- how? Also, for itil roled users, we would like to have them click on a link from within the CMS and be routed back to...
Hi SN Guys, I am struggling to reload the window on native view. Please find below my configuration. 1. I have UI Action on table "A" in which I am using GlideModal to render an "iframe" (iframe is in separate UI Page) then from iframe I am tryin...
Knowledge Article Attachments are not visible : (Display Attachment check box is checked/ON) When I create a new Standard Template Article, and add the attachment; i can see the attachment added and listed in the attachment section. However! The Min...
I want to create an incident when user clicks on this button("I have same issue") in knowledge base.Knowledge base has a field named parent incident having an incident.Requirement is that the description and short description will be same as descrip...
Looking for some design advice for using a 3rd-party REST API to derive service catalog variable choices. Requestor will enter request via ServiceNow Service Portal, but variable choice values will be sourced by 3rd party application. We are curren...
---------------- widget always hide IF "state" field of "sn_hr_core_case" table is "7" THEN widget show ---------------- How can I write this condition (Script) in my widget? Thank you so much!
We are developing service portal. My requests widget we expect to show records from many table including scoped applications. Any one have done this? we are looking for good option to implement especially UI
I want to display first name of current user inside of widget. inside of widget HTML <p>Hello, {{firstName}}</p> SERVER SCRIPT (function() { var firstName = gs.getUser().getFirstName();})(); What is wrong? I have tried many ways but have not been s...
The platform automatically deletes all ECC Queue [ecc_queue] table records once they are between 4-5 days old. How to increase this duration to 15 days. Could anyone pls help on this.
My requirement is to take last comment or work note ,which one last updated either additional comment or worknotes . how to do that.ctomasi
I'm trying to make a script but I'm having a hard time. I need to handle the subject of an email that will be received by the Inbound Email trigger, and for this I need to make a script on the conditions part of the Look Up Record action. I believe t...