Hello, I've recently been asked to work on cmdb related items at work and don't have much familiarity with processes. One of the items I am confused about is the cmdb_ci and then the child tables outside of it. When you create a transform map for a p...
Hi there, I have created a Data source of type excel. When I load data, data will get inserted into Resource plan table. I found an observation on this.i.e, For suppose I have filled some value under 'Requested for' column in excel who is not an user...
In the transition from using Homepages to Dashboards, I decided I needed to create something that was usable for a wide audience. After tinkering with reports for weeks and gathering feedback from UAT, I finally felt like I created something that w...
At present, I see that there are many process functions on the platform. I want to know the differences between business rules, workflow, flow designer and process automation designer, as well as their different application scenarios and role assignm...
how can we see "field changes" in the activities filter on service portal? Just like we see in the standard ui
Hi, I had a question regarding to ServiceNow's notify plugin. We have a requirement from our customer that need support call notification from ServiceNow in case an incident is triggered. I knew that Now platform provided notify plugin and it's able ...
Hi Guys,Does anybody know how to send a file to MID Server via a script? The original requirement was to truncate the header row of the CSV file before the file is sent via an export set. We were able to remove the first row and have it attached eith...
Trying to give some users read/write access to a table extended from "sn_hr_core_case". I've setup some custom Roles and added read/write ACLs on the new table but users cannot see the records unless they also have the "sn_hr_core.case_reader" Role...
Hi, I am working to develope some scheduled reports function in Dev instance. After developing them, I would like to migrate to QA and PROD but I don't know how to migrate reports and scheduled jobs. Is it possible to use update set? or Do I need any...
We are currently reviewing our existing workflows that are sitting within the legacy workflow engine to determine which of our workflows can be migrated to Flow Designer. My question is can a Flow Designer flow cater to being used by multiple catalog...
I have a requirement where i need to get the value of a variable in variable set of service catalog and add the value to cc of the email notification. the value is entered to the variable in record producer. So, basically the "cc" of the notification...
Hello! There is a module called Self-Service > My Assessments & Surveys that loads a UI page. This brings up a tile\card view of assessment records. Is there a way to configure it to change what the information each tile displays? Currently it displa...
I have a customization in my instance, so that inbound emails that are targeting the interaction table always create new unassigned records (on that table), regardless if they are forwards, replies, what the subject line is, etc....it seems to be wor...
(-or- A short visit to the Department of Redundancy Department, or "It's basically turtles all the way down") During a recent discussion about data retention policies, I foolishly mentioned that I've set our (self-hosted) ServiceNow production instan...
Hi All, I have create task activity in workflow which is stuck in running state. But the task has been created and action has been performed on that task and currently the the task is in closed complete state. I am unable to understand the reason why...
