Resolved! How to automate the rotation of an API Key
Does anyone know how to automate the rotation of API Key used for credentials?
Forum Posts
Resolved! Report does not display record producer variable data
I am trying to create a report on an Incident record producer that displays the variable record data. It is a very simple list report with a single variable called Building. I can get the label to display in column, but the data is hidden. Here...
Link Unfurling Flow Error
Hello Everyone, I have query on link unfurling flow. Flow got an error during execution: Flow Designer: Operation(Link Unfurling .a1a21ed6c3c3201032480d1eb540ddd2.1d6256d6c3c3201032480d1eb540dd22) failed with error: com.snc.process_flow.exception.OpE...
Resolved! How to create an icon on incident form beside attachment icon.
I want to create one icon beside attachment icon (paper clip) on the incident form. And if i click on that icon it should redirect me to the different page, i have the url to set. Please suggest!/
Resolved! Runtime value truncated due to Glide Property Setting - Flow Designer
Hi All, @Ankur Bawiskar We upgraded to Rome recently since then OOB Flow Action "List Convert to Array" is throwing error. Please help. Thanks!
How to create a Icon on form header on platform page.
I want to create a static icon on all the forms header in platform pages of ServiceNow just like we can see the Attachment icon(paper clip) on all the tickets. And whenever user will click on the icon it should redirect us to a another page (Basical...
Make field editable to only sys admins
Hi, I have created a custom field on sys_user_group table. I want only sysadmins should be able to edit that field. I know that we can do it with ACL. But I'm not sure if this can be done with UI policy or client scripts. Suggest me which is the be...
Change Dictionary names of CMDB table fields
Urgent ! Hi, I need to change the dictionary names of about 300 fields in different custom tables (also the field types). Since we cannot change the dictionary names and it is also not recommended, I wanted to look for options on how can we rename th...
What role should be given to a User to modify a business rule under APM scope
Hi, I have a business rule under the APM application scope. Which role should I give for a user to access the business rule and edit it Thank you, Gowtham
Resolved! pop up view not working as expected
Hi I have changed the view for instancename.service-now.com/sys_user.do?sysparm_view=sys_popup,sp to remove some fields. I had assumed that changing this would only change the popup for Service Portal view, however no matter what view I have selecte...
Resolved! How to know where logs are output from
There are often some warnings and errors in the log. It seems that it is not output by me in the script, but the system log, but the log shows that it was created by me Is there a way to know where a log is output from? If there is no way, someone kn...
Discovered CI Classified - not added to CMDB_CI
Few issues, Post discovering IP Ranges, 60% coming back with valid classification and 40% stuck "Active, couldn't classify" for the devices like as an IP Switch/Router/Server/Printer 1. When taking one of the riverbed appliance and working through t...
Resolved! Need use case on HR virtual agent
Hi, I need use case/ scenerio on HR virtual agent. Any help would be appreciated.. Regards, Afsar
How to create Approval Sub Flow with a script in Flow Designer?
I'm trying to convert my Workflows to Flow Designer and I want to use Sub Flows for repeatable actions. In most of our Service Catalog workflows, we require departmental approval before we fulfill the request. Since the approval is based on who requ...
Resolved! When an email is sent from an incident or task, the Updated field doesn't get updated with the same date the email was sent.
when working in tickets we usually use the ... icon to send emails from the ticket, so the email is added in the ticket notes.Users are asking why when sending an email form within a ticket the updated field doesn't get updated with the same date/tim...
