Hi I have changed the view for instancename.service-now.com/sys_user.do?sysparm_view=sys_popup,sp to remove some fields. I had assumed that changing this would only change the popup for Service Portal view, however no matter what view I have selecte...
There are often some warnings and errors in the log. It seems that it is not output by me in the script, but the system log, but the log shows that it was created by me Is there a way to know where a log is output from? If there is no way, someone kn...
I have a widget that shows on a Service Portal page and I'm wondering if it is possible to edit the links to only show based on a specific referral url. Is this possible to do? Right now, it shows 3 buttons, but I would like for it to only show 1 ba...
Few issues, Post discovering IP Ranges, 60% coming back with valid classification and 40% stuck "Active, couldn't classify" for the devices like as an IP Switch/Router/Server/Printer 1. When taking one of the riverbed appliance and working through t...
Hi, I need use case/ scenerio on HR virtual agent. Any help would be appreciated.. Regards, Afsar
I'm trying to convert my Workflows to Flow Designer and I want to use Sub Flows for repeatable actions. In most of our Service Catalog workflows, we require departmental approval before we fulfill the request. Since the approval is based on who requ...
when working in tickets we usually use the ... icon to send emails from the ticket, so the email is added in the ticket notes.Users are asking why when sending an email form within a ticket the updated field doesn't get updated with the same date/tim...
Following the doc (https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/notification/concept/c_InboundEmailActions.html) we have added a new Inbound Action that I thought would apply to all incoming emails from an accepted ...
We are looking to allow people to edit some content blocks (HTML Pages, iFrame, ETC) on some dashboards. We see that we need to use the group content_admin, but we are not certain if this will over extend permissions. I looked around but was unable t...
Hi, We have a knowledge base with several top categories for articles. Each category has subcategories, sometimes these have the same title as in other top categories (for example subcategories with country codes for different countries). In the know...
there is an option on the top of service portal header menu. That option should be visible only to the members of certain group. can anyone guide me with this issue?
What is OR operator in jelly script?
Good morning! Do any of you create/publish release notes for the changes you make in the system? If so is there a template you use? Did you set them up in the Knowledge base? I'd love to see/hear how you handle this.
Hi community, I'm actually facing an issue about search on Service portal. Indeed, when searching a term, only one letter can set the results KO : - when I'm looking for "contentieux", Service Now founds a catalog item with this name - when I'm looki...
Hi, In the highlighted line i have calculated the avg of the request days calculated(highlighted in yellow). However I have to calculate the median value for the requested days. How can I achieve this? var task = new GlideRecord('x_snc_aob_test1_re...
