Incident not resolving

[Soniya K]

During the incident, when trying to progress to the resolved state and saving the record, it automatically changes to the pending state. This issue only occurs for a specific user and only on the first attempt to resolve (In Progress → Resolved → auto-changes to Pending → then it's resolved). When the state is in progress towards resolving, it does not work. It's only occur in prod for that particular user

[Ankur Bawiskar]

@Soniya K 

looks strange to me as it's happening only for 1 user

What debugging did you do?

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[Soniya K]

@Ankur Bawiskar 
I have verified the business rule, UI policy, and ACL itself, but I didn't get any configuration related to this issue. While it is working in lower instances, it's only encountering this problem in production. I have compared the lower and production instances, but I didn't get any suspicious differences.

[Dr Atul G- LNG]

Hi @Soniya K 

Is user and caller is same by any chance?

[Soniya K]

No @Dr Atul G- LNG