Make all reference searches act as if they began with an asterisk

[philbool]

Hello, clever people.

I was wondering how I might change the default behaviour of the catalog reference field search box, so that whenever I use it, it would behave as if I had entered an asterisk.

For example, when selecting which application has an issue, I see no results for 'visio', because the object in the table is called Microsoft Visio, but I see results for *visio.

Any thoughts?

Phil Bool

[Thijs Daemen]

Hi Phil,

You can use this system property to achieve this. If the property is not on your instance, you can create it.

It might aversely affect performance though, so keep an eye on that. System Performance Best Practices - ServiceNow Wiki

ServiceNow's advice is to keep it to false. However, quite a lot of customers request this functionality and use this system property.

Kind regards,

Thijs

[philbool]

Many thanks for this, thijs.daemen   We're actually still using Eureka, and I'm struggling to track down that property.   Do you know if this is available in Eureka, or do I need to wait until I upgrade?

[Thijs Daemen · Accepted solution]

Hi Phil,

You can use it without issues in Eureka. If you can't find it, you can add it yourself to the system properties table. In order to do this type sys_properties.list in the navigator search field. It will automatically take you to the system properties table. You can add the system property there.

Kind regards,

Thijs

[philbool]

Many thanks, Thijs, this has worked!   I'll do some diagnostics before I decide whether or not to keep it.