Make "Internal Notes" as default when import message from MS teams

Arul5
Tera Contributor

‎09-11-2023 03:37 AM - edited ‎09-13-2023 04:06 AM

Hi everyone,

 

I am working on importing MS Teams chat into ServiceNow ticket. its an OOB plugin (ID: sn_now_teams_it)

When manual import of MS teams chat at native UI

The default value is set as "External notes" and I have changed the logic written in ui-script "attachMessagesMSTeams" Line: 117. Now I am getting "internal notes" as default value, so no problem in native UI

 

Arul5_0-1694428146071.png

 

Now I have to implement the same logic in Agent Workspace as well
"Import Message" ui action is the button that does the manual import of MS teams conversation into ServiceNow ticket

 

Arul5_1-1694428451162.png

 

The "Import Message" ui action uses Glide Model - and I am not sure where to change the logic to make the "Internal notes" as default

 

Please help me to make "internal notes" as default option when you click "Import message" ui action from Agent workspace

 

Thanks

Arul

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AJugovic
Tera Expert

‎02-14-2024 12:40 PM

I updated the UI Script so I can have our internal notes be the default but that change is not showing any difference for me in the native/platform UI. Did you change anything else?

Also did you try messing around with the 'Workspace' tab in the UI Action? There's an option for 'Format for Configurable Workspace'.

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