Email Notifications for Project Notes Watch list

Shree Nag
Tera Expert

hello,

When we add users to watch list and work notes list in project, Emails are not being triggered.

I understand that notifications are set up for the projects.

Can someone please help me to understand how to set up notifications for watchlist and worklist notifications of a project. Tables for Project notifications, new, Change and Close

Attached is the pic that shows Project Watchlist and Work notes list.

 

Thank you and Appreciate all your help 

 

2 REPLIES 2

Sumanth16
Kilo Patron

Hi,

 

Are you trying to update the project from your profile? Please try with any other user so that you will also get the emails. 
Example: If you update the additional comments from the admin account(which means yours)
it will not trigger an email to you. Because you have updated the additional comments. If try with any other user who is having admin role or any user who can update.

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards,

Sumanth Meda

 

James Chun
Kilo Patron

Hi @Shree Nag ,

 

Normally a notification will be triggered when there is a change/update to a record (e.g. change in state, comments, priority, etc). But you wouldn't trigger a notification when someone is added to a watchlist (normally at least). AFTER a user is added to a watchlist and an update is applied to the record, the user will receive a notification if you have set the recipient to include the watchlist as well.

 

Thanks