Make record producer available on Agent workspace
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05-30-2022 11:02 PM
Hello All,
I have created a HR record producer. My requirement is to make this record producer visible on agent workspace only and not on esc portal.
Please guide me to achieve this requirement.
Regards
Souvick
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Agent Workspace
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Service Catalog

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05-30-2022 11:13 PM
Hello,
Follow below link to make RP available in Workspace
https://community.servicenow.com/community?id=community_article&sys_id=097b521a1b508554abbcece7624bcbc7
To not make available in Portal just check this checkbox 'Hide on service portal' to true.
Regards,
Musab
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05-30-2022 11:41 PM
The first point is bit different from my requirement. I want to see the record producer on Agent workspace when I search with the name, not making a button option on the header.
Second point is helpful.
Thank you