Email sent not being recorded to journal field

Kifrez
Kilo Guru

Hello ,

Could someone please help me?

my sc_req_item doesn't record email sent to the journal field.

What should I look or could someone help me how to ensure that if field change or any email sent related to the task is recorded on the journal.

 

Thank you.

1 ACCEPTED SOLUTION

Aman Kumar S
Kilo Patron

Hey,

Please follow below article:

Journals with Activity formatter does not show ALL Send/receive emails\

 

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

Best Regards
Aman Kumar

View solution in original post

7 REPLIES 7

suvro
Mega Sage
Mega Sage

Have you configured your notes to show sent/recieved emails

 

find_real_file.png

Thanks for responding @suvro ,

it says all

find_real_file.png

Please check whether emails are generated in sys_email table. Also check email properties whether outgoing mail is enabled

Thanks, you guided me in right direction and I compare to other table that we used.