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05-30-2022 11:51 PM
Hello ,
Could someone please help me?
my sc_req_item doesn't record email sent to the journal field.
What should I look or could someone help me how to ensure that if field change or any email sent related to the task is recorded on the journal.
Thank you.
Solved! Go to Solution.
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Task Communications Management

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05-31-2022 12:12 AM
Hey,
Please follow below article:
Journals with Activity formatter does not show ALL Send/receive emails\
Feel free to mark correct, If I answered your query.
Will be helpful for future visitors looking for similar questions 🙂
Aman Kumar
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05-30-2022 11:57 PM
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05-31-2022 12:02 AM
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05-31-2022 12:13 AM
Please check whether emails are generated in sys_email table. Also check email properties whether outgoing mail is enabled
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05-31-2022 12:16 AM
Thanks, you guided me in right direction and I compare to other table that we used.