Making knowledge article mandatory while resolving incident tickets and restricting KB category

[Prince Pradesh]

When incident is resolved, knowledge article (KBA only fix and informative category) should be made mandatory to attach in the Incident.
How can we restrict KB based on category 

Currently the filter condition can't 'be a default or read only or hidden. 

[BillMartin · Accepted solution]

Hi  @Prince Pradesh  ,

After successfully creating the categories under the knowledge base then you can create articles under a category.

Out of the box you have user criteria to control users on what they can and cannot see. If OTB features does not satisfy you, then a custom script should be added.

 

 

[Prince Pradesh]

Thank you Bill

[BillMartin]

happy to help 😊