Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

Manually change stage of a requested item

leahp
Kilo Guru

I have a workflow that, upon ending, didn't change the Stage of the Requested Item.   We have corrected the workflow, but I have several Requested Items that are actually complete but the stage is still Fulfillment.   Is there a way to manually change the value on these entries?

11 REPLIES 11

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hi Leah,



You can run a background script to manually update those records. However background scripts are powerful so please try the script on dev first.


Background Scripts — ServiceNow Elite


http://wiki.servicenow.com/?title=GlideRecord#gsc.tab=0


Chuck Tomasi
Tera Patron

Hi Leah,



That script would look something like this. Hopefully you don't have too many to do manually. I would avoid using a loop to update these as it could update too many of them.



var id = '(some sys_id of a request item record)';


var item = new GlideRecord('sc_req_item');


if (item.get(id)) {


item.stage = 'complete'; // Or appropriate value based on your stage definition


item.update();


}



If you want to avoid sending email after the fact, insert a line: item.setWorkflow(false); before the item.update() line.


OH! And TEST on a non-prod system first please.


To add to the script Chuck shared.


Use item.setWorkflow(false); before item.update(); in case you don't want to trigger business rule/notification to be fired when the ticket is updated from background script.