I'm trying to validate that when a scipt include is updating incident for example, that values of the choice type fields are valid. I was hoping I would not have to query sys_choice but I'm facing troubles. I've tried two approaches so far: GlideChoi...
Incident Auto Refresh Workspace List every 20 seconds same as alert.For alerts OOTB has a table if we add a list it will auto-refresh I need to do the same thing for the incident.
LIST views to be auto refreshed at least once in 5min - 15min.
Hi Team, Just wanted to know if there is a way to recover mid server service account password which we used to login on service console to stop and start midserver services I checked in config.xml but seems that's not the correct one.
Hi Team, Do we have rollback in flow designer? example : I built one flow, where I am updating 3 records with same feilds.lets say A, B , C are records i need to update one of the field called feild1. Now senario is : what if flow designer fails to u...
hello, Urgent help needI have a updated excel that i want to attach to attachment record using script because kb article is published. var attachment = new GlideSysAttachment();//set up inputsvar rec = new GlideRecord('kb_knowledge');rec.get('sys_id'...
Hello, We use SSO and we have the Password Reset app deployed and working fine (for users logged in). Even from their Windows computer they can reset their AD password from Windows login page using ServiceNow Password Reset Windows app. However, some...
I'm setting up a bi-directional integration with Jira and just started testing the connection. The Spoke is already installed and the Connection and Credential have been setup (using Basic Auth with API Key). When I tried using the 'Create Issue' Jir...
I'm using Flow Designer for a catalog item that creates multiple tasks. The requirement is to auto close the first task if it's still open after 2 business days and then have the flow continue. Can someone show me how to do this? Thank you!
At Knowledge24 i thought i saw a demo where a flow was exported/imported as JSON. Or at least there was some mention that JSON was going to be used to represent flows in the customer update file. I was wondering if anyone has more information on this...
Hello, I'm having issues with setting up the KB Category Picker to work with a custom lookup table / form that I've created. The desired KB Category Picker that I want is shown below; it is the same picker that is used when creating a new knowledge a...
hi all,I've got a piece of script that is putting some text in the work notes on incidents. How do I get part of the text to show in BOLD?incident.work_notes = "Transferred from request " + request.number + "\n" + "\n" + request.work_notes.getJourn...
I can't find/see the Release Management v2 (com.snc.release_management_v2) to install it in my PDI. I need to be able to see/show it to compare and contrast the capabilities verses Digital Product Release. It just isn't in the plugin list.
I thought the "Hashed User ID" column was available OOTB from Utah onwards but I do not see it in my sys_user table in our production instance. My PDI has it though. Do we have to enable something to see it?
I can not see config, style and event tabs in Ui Builder configuration . And also especially i am looking for data source tabs similar to tutorials. But my configuration panel is not same with others.
