Hello friends, I was trying to impersonate with certain user using the Glide impersonation APIs using below script. However, I was not able to check in background script if current session is impersonation or not. Below returned FALSE in every gs.in...
Hello,Our search function is malfunctioning, and we have been unable to determine the root cause. We are seeking suggestions.When we search for a keyword, the response shows there are hits, but the display fails to reveal any details of the search re...
I have a situation where a manager wants his director to be able to review and approve of his knowledge articles before publication in ServiceNow Washington DC version. We don't use ownership groups and would prefer not to. We have the Knowledge Ma...
Hi Team,Can any one please let me know "If reject is selected we could pop up a box and they input the reason and that goes to the approval record and posts a note in the CHG record work notes" . Currently using the below code. Please help me how to ...
Hi,I need make Visual Task bord that I put member make them just seeall the task will be read only I try acl this is dont work someone can help me?
For normal user, i can just use this script in Reference Qualifier to return only the groups they belong.javascript: 'sys_idIN' + gs.getUser().getUserByID(current.variables.requested_for).getMyGroups().toArray().join()but if i intend to provide...
I want to update the field 'busines_criticality' of table 'cmdb_ci_service_calculated' for multiple records with different values. GlideRecord update works fine. But I have to do it in a loop. And this is time consuming. Following is my snippet: ...
Hello developers, In Performance Analytics Workspace, I have a dashboard which shows multiple tables, I want to redirect users to Native form when clicked on the Id of a record. Correspondence id clicked It goes to the workspace view I want it to go ...
I have a flow that creates 20+ tasks (each one creates once the previous one closes). There are some if statements in the flow for some conditional tasks. Question:If any of the tasks are Closed Incomplete, I need the flow to end (stop creating addi...
I'm trying to install the plugin - Playbook for Customer Service Management in my PDI to try out the new feature set for playbooks on the portal. But in anyway I'm not able to find the plugin in the plugins list.Any help here would be appreciated! th...
While trying to add Affected Configuration Items to a ticket, the Add Selected Widget does not show the records beyond 100 at the bottom as shown in the attachments. Please provide a clue about why it is, and how can it be addressed. Thanks for all t...
Based on the selection of category ,attachment has to be attached. For eg,we have attached 3 attachment in Record producer,based on the selection of category any one attachment has to be attached.Can anyone suggest an answer for the above query?
HI,I'm trying to change the record type label from 'Evidence request' to "XYZ". How do I go about accomplishing this?
Hello! A few days ago we encountered a weird error in our dev-instance where the HR Task states suddenly changed almost completely. From: To this: This creates problems in a few flows for example. After doing some digging I found that the "State"-...
In this screenshot, there are two sets of tabs, upper and lower. Is it possible to close the upper tab from within a UI action? I can only figure out how to close the lower tab.
