Is it possible to use a JDBC Driver to connect to ServiceNow database[1] and extract data from it? I know it's possible to connect to ServiceNow using a native ODBC driver provided by ServiceNow (link), and I also know it's possible to connect using...
Hello everyone, I am trying to obtain the attachment of a variable from the cat item through the flow designer and pass it to a new table, in the table the field is configured as a file attachment, but I cannot get this information to be passed. I th...
Hello Community, I'm searching for solutions to improve the performance of sys_user table with more than 5 mln records (including inactive ones). The pain points today are mostly:- the table is loading for ages- referencing the user record (even in...
I created a stage set for my workflow. When the workflow runs and updates the RITM stage, if I open the RITM I am seeing the stage value instead of the label. I thought the issue might be that my stage set had options not in the Stage column on the s...
HiI made an ATF test with 2 steps on a company instance: - In step 1 "Open a Catalog Item" that contains a multi-row variable set - MVRS- In step 2 "Adding row to multi-row variable set" : the form does not show up the "Catalog Item" and "Multi-Ro...
Hello ExpertThere is a URL written in a knowledge article. I am looking for a way to redirect this to suit the portal or mobile. ■ProblemThe knowledge article has the following URL written as a URL to refer to other knowledge articles: https://<insta...
How to find out when was a Dashboard was last accessed ? there is no such column I found on pa_dashboard table.
Hello!Before a clone I export my update sets to xml, save them in a folder, then once the clone has happened import the xml one by one. This seems like a bit of a waste of time and that we are adding a human layer in here which could be prone to erro...
Hello,I need to SUM value of a string type field in PA indicator which contains decimal numbers, for which trying to do via PA script as below,Number(current.fieldname);this is showing Error as invalid script(around 500 erros) in one instance whereas...
Hi all, I like to know an easy way to do a search within Flow Designer flows/subflows/actions to find a keyword. Let's say I know there could be a flow that edits a custom field (u_custom_field) on the incident table, but am not sure which exact flow...
Hi,Using performance analytics is it possible to create a report of incidents consisting of incidents created/resolved?Get started with Performance Analytics for Incident Management Report : Resolved/Created
I need an easy format of email template which then will be easy to code and fetch values from the Email Inbound action.The record is to be created on a ServiceNow custom table from the values in this email body.Please suggest an easy format. Regards...
Does anyone know how to get cell padding to display properly in a knowledge article? I highlight the table, go to table properties, and add a value into cell padding, like 10. In the edit view of the KBA, the padding appears correctly; however, whe...
Can I create subcategories within a category list? I'm looking to do something like this, where A, B, and C would be subcategories.Company: [ A ▼ ] ├─ B └─ C
I am seeing an issue when creating a time series report on the group_resource_aggregate_weekly table to where the values shown for particular users are one week off. This report is getting filtered by two interactive filters, one for user and the oth...
