Mid Server is installed and up but getting the issue in the agent.log file

[Vitthal Ude]

I have installed mid server and it is showing up once validated.

But in agent.log I am getting below warnings:

(Network Configuration issue) Please check that the MID server can ping the instance: SNOWURL/
You may also need to configure the network that the MID server uses to allow traffic over TCP port 443.

03/16/21 11:35:30 (920) StartupSequencer WARNING *** WARNING *** OCSP revoke check IOException for *.service-now.com
03/16/21 11:35:30 (921) StartupSequencer WARNING *** WARNING *** Request not sent to uri= SNOWURL/MIDAssignedPackages.do?SOAP : org.apache.commons.httpclient.HttpException: OCSP communication error 403 Method failed: (/) with code: 403 - Forbidden username/password combo
03/16/21 11:35:30 (921) StartupSequencer SEVERE *** ERROR *** SOAP Request: <SOAP-ENV:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:tns="http://www.service-now.com/GetMIDInfo" xmlns:m="http://www.service-now.com" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"><SOAP-ENV:Body><m:execute><mid_id xsi:type="xsd:string">53d64868db92a01087e53dc9f4961940</mid_id><os xsi:type="xsd:string">windows</os><arch xsi:type="xsd:string">x86-64</arch><installed_packages xsi:type="xsd:string">mid-core.paris-06-24-2020__patch4-11-25-2020_12-09-2020_1945.universal.universal.zipcommamid-jre.paris-06-24-2020__patch4-11-25-2020_12-09-2020_1945.windows.x86-64.zip</installed_packages><jre_version xsi:type="xsd:string">1.8.0_231-sncmid1</jre_version></m:execute></SOAP-ENV:Body></SOAP-ENV:Envelope>
03/16/21 11:35:30 (921) StartupSequencer SEVERE *** ERROR *** SOAP Response: Status code=0, Response body=null
03/16/21 11:35:30 (921) StartupSequencer SEVERE *** ERROR *** Unable to refresh packages. Request not sent to uri= SNOWURL/MIDAssignedPackages.do?SOAP : org.apache.commons.httpclient.HttpException: OCSP communication error 403 Method failed: (/) with code: 403 - Forbidden username/password combo
03/16/21 11:35:30 (922) StartupSequencer Getting instance ACLs for table: ecc_agent_property

Any lead much appreciated. Thanks in advance.

[Maik Skoddow · Accepted solution]

Hi 

please read the following KB articles:

• https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0863673
• https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0854165
• https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0813636

Kind regards
Maik

If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

[Maik Skoddow]

Hi @Vitthal Ude ,

Did my reply answer your question?

If so, please mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing!

Many thanks & kind regards
Maik

[Vitthal Ude]

Thank you Maik for your help. I am able to resolve the MID Server issues.

[Maik Skoddow]

Glad to help you! 🙂