We are using Service Now to deal with incoming customer incidents as well as internal problems and changes. The URL for both the internal portal and the external customer service portal is <instancename>.service-now.com. We want to change this so tha...
Does anyone out there have any insight to the following Virtual Agent questions? I've been conversing with ServiceNow today, and have not yet found a resolution to any of these issues. 1. How can we force ALL conversations to use a default topic? We ...
Hi everyone, I am just starting out to learn about the platform and I need a bit of help. Can anyone tell me how to mask a part of a field for certain users. Example: If an User inputs his card number (1111-2222-3333-4444), I want to make it so t...
Hi all,I'm kind of new developing in SN.I need to find a way to make read-only the text box of the date variable so force the end user to use the calendar (datepicker) to select the date in Service Portal.The image is from the standard UI. The text b...
Hi All, I have a requirement to download an attachment from multiple records in zip file. I have seen the ServiceNow guru solution but that solution is no more working in New York. As the processor is depreciated hence we cant use that solution any...
Hi,I am having issues when users login using side_door.do. They are redirected to the ITIL homepage (nav_to.do?uri=/side_door.do) and the homepage contains a Page not found error as I am already logged in. To resolve this error I am trying to re-dire...
Hi there, After importing our end user knowledge base into our Test environment, the articles are now un-editable for some reason. These artcles were exported from our Test environment, and then we refreshed our Test from Prod. I then imported the...
HI community We are integrating our Purchase order system to the 3rd party vendor . We need to be able to track the status of our orders . The vendor wants us to publish an API which can take their JSON input and update the status and other relevant ...
Greetings, We are in need of a field to denote whether a user is an employee, consultant, someone from a staffing agent or an auditor. This thread talks about a field called "employee type": https://community.servicenow.com/community?id=community_qu...
Is there a way to set a persona for the service portal? (Role/persona-driven – i.e. show only relevant content for each persona)
I'm experiencing errors when run Click a UI Action in a ATF test. I have tried to recreate the step but without success. Anyone have any idea why i'm getting the following error: This step failed because the client error 'Error: [$parse:syntax] http:...
I built a workflow using Flow Designer. I ran into an issue when I implemented a For Each loop on an object returned by a Script Action. The For Each iterates through the list of records, but I cannot pull any field values from any of the records in ...
When you add two classes to the canvas and draw a connection between them you get two relationships option in the Connection Properties, one for each direction (upstream vs downstream).Can someone tell me what drives the available relationships in th...
Hello, There is an issue with some request items we have in our system. The workflow has a join activity which is stuck in 'Running'. The reason it is stuck in 'Running' is because it has two activities merging into it, but only one or the other will...
I'm trying to understand how to utilize ownership groups. We are on the Madrid version of knowledge. Our organization has a lot of people moving around, so sometimes authors leave and articles become neglected. I was hoping that we could have ownersh...
