Resolved! Encrypting a file
Using Madrid, what alternatives is there to encrypting attached files? I'm not interested in using Edge Encryption, but more the built in platform encryption. Is this something I can test on my PDI?
Forum Posts
Assign Feedback to the knowledge managers
HI, Today for feedback "If an ownership group is assigned to the article, the feedback task is assigned to the manager of the ownership group. Ownership group managers can reassign tasks to another group member, or group members can assign a feedba...
Installed MID server but I'm getting a "duplicate name" error in the logs and the MID won't work
I have a new, clean London dev instance and downloaded the mid, set up the install and it worked just fine. I gave my MID a totally unique name and it's logging in via my admin credential (I know, I know, but it's just a dev instance). I do the start...
Re-Direct Users to Portal Vs. Mobile UI
We are in the process of enabling Okta and rolling out mobile to our user base. We have our OKTA SSO working, however we are experiencing an issue with the direct with the Mobile UI. We want the re-direct to occur as it does today via the browser. If...
Resolved! Timeline Visualization Roadmap not showing projects after imported from another instance
Hi everyone, I imported a few projects from an old instance to a new instance. When using the Roadmap Timeline Visualization, I noticed that the imported projects do not appear in the 3D view only in the 2D view. This is how it looks in the 3D view:...
ServicePortal breadcrumb widget
There are a few posts on the community about getting the breadcrumb widget to work with custom pages. Many of them suggest cloning the widget and then building recursive logic to build the breadcrumbs to your custom pages. I just took the 2-day ser...
ServiceNow Swag
Hey guys and gals! I am curious if anyone knows where I could get some ServiceNow swag? We went live with ServiceNow in September of last year, with Incident and Request Management, and now just added Change, Knowledge, Problem and Service Level Man...
Resolved! Event parm 1 and parm 2 are both inactive - how to send to a default address
Hi All, I have a working script wherein I'm sending an email to the recipients from the event fired. I have both the Event parm 1 contains recipient and Event parm 2 contains recipient checboxes checked. I know that inactive users will not be able to...
Problems with ForEach Item in Flow Designer when navigating a list type field (glide_list)
Hello Friends, I'm creating a Flow Designer, pointing to the documents table, but the problem is when I want to go through a List type field (glide_list) but the For Each Item node tells me that it's not allowed to go through a list. Can someone h...
gs.log doesnt work on client script
Hi all,I have a very basic question. gs.log doesnt work on client scripts. I am using lot of alert to debug.. what are the alternatives ?I know i can create ajax methods to create those logs.. but is there a simpler way???~ Kamlesh
Resolved! Generate URL from sys_id (in script)
Hi everybody,I tried to look into sections of API documentation where I can possibly find the answer, but failed to find the answer.So how do you get the URL to a record through it's sys_id? Is it possible? What class/function does ServiceNow offer t...
Resolved! How to use cabrillo in a UI Page
Hi All, To give a bit of background on my question, I have successfully used Cabrillo in my Service Portal custom widgets to invoke the camera for scanning the barcodes. However, service portal is not working in the mobile app in the Android 4.4 devi...
What is the best practice for removing/deleting variables from catalog items?
We have quite a few catalog items that have different variables on them. There have been some requests to update the catalog items to remove some questions (variables) since some are no longer needed.To accomplish this, I have been deleting the var...
Translated Ui Action Name
Hi All,In the system, there are a lot of translated ui actions name English to Turkish,I want to translate a Ui Action Name to Turkish. I am creating like others but it doesn't work.When I login with another user which using Turkish language, still i...
Resolved! Add message next to attachments icon on SC Catalog item - Service Portal
As shown in the screenshot, how can we add a text/message next to the attachment icon, this should be applied to all the Catalog items. Do we need to clone the widget 'SC Catalog item' and add some lines in the HTML part or create something like Mac...
