Resolved! Change columns that are displayed on data table widget ? (service portal)
Hi, I'm trying to change the columns that are displayed on "Data Table" widget on sevrice portal.I tried to use "Fields" but it seems to be ignored!!Any idea?
Forum Posts
Resolved! CMDB - Database Ci's - best practice ServiceNow
We are getting started with ServiceNow but it seems uploading our Database Ci's led to some discussion. So I decided to ask here: what is the best practice way (out of the box) to upload our DB Ci's and create the necessary relationships? We do not...
Resolved! Can anyone give me clear example on workflow
Can anyone give me clear example on workflow . I understood core activities but lack in real time workflow experiance. Can anyone give sample scenario/example which covers all core activities ? Thank you, Dinesh
Resolved! Duplicate CI entry, inserting from Import Set
I am inserting CIs using Web Services into Import Set tables. Transform maps is created to insert it in to different CI classes. After insertion, I am seeing a duplicate entry with class type u_computer_historical in the CI table. Refer the screensho...
Resolved! Unable to get Variable info in Server Side script in Service Portal
Hello Experts,I am using Macro variable in that i am using widget:Here is my code:HTML:<div class="input-group "> <input type="text" name="name" ng-model="c.data.inputValue" /><button type="button" class="btn btn-danger btn-block" ng-click="c.setFiel...
GlideRecord Query Question
Hi Guys,I have a user reference field in one of the custom tables I created and this field should only fetch users who have Roles A and B (both). I am querying sys_user_has_role table but having difficult in fetching the values without writing two q...
How to get a CI to create asset?
It's been a while since I've done this.I created a custom CI class. I went to Model Categories and created a new record for this CI class and set it to Facility [alm_facility].After doing a manual import of 200 CIs into this CI table, all the CIs a...
Resolved! Where does getApprovers pull from?
I am attempting to modify some custom work done by someone no longer at the company. The Knowledge Management process uses a "getApprovers" javascript command in the Knowledge Management - Publish workflow. So far, only the System Administrator c...
Clear Knowledge Ratings & View Count From KB Articles
Hi all!We've recently ran a pretty thorough overhaul on the organization and composition of our KB database and there are a few legacy articles that still have ratings on them. I've written a business rule that works just fine if I want to set the va...
Date difference in scoped application
Hi All,I want the difference of two date fields (to_date - from_date) in scoped application. I tried using dateDiff() method, but it was showing error that dateDiff is not allowed in scoped applications.Could any one of you please help me in this reg...
Difference between Now Platform and normal servicenow platform
Hi Experts,I am searching for some information about Now Platform, how to enable this feature?Is it a separate instance or is it a plugin ?What is the difference between normal instance and Now platform?We would like to gather some information about ...
Sending scheduled report to groups "dynamically" based on report content?
Hello. I'm wondering if anyone has tackled this previously. Here's the scenario...I have the need to send a scheduled report to one or more Groups depending on the results in the report. For example:This report creates a list of Application CI'...
Resolved! Configure Service Portal as Landing Page
Is there a way to configure the Service Portal as the landing page when a user hits the https://myinstance.service-now.com URL? I want users to be able to access the Public Service Portal without going through any loginsI have tried playing around wi...
How to clear Global Text Search previous results
Hello,I tried searching the wiki and discussion forums for an answer but I was unable to find anything. I attached a screenshot of what I'm referring to but I'll describe it to the best of my ability. I have read the wiki: http://wiki.servicenow.com/...
Recommended permissions for knowledge_admin role?
Hi all - we're new SN customers (rolled out just over a month ago - Istanbul version), and I am the KM Program Manager. We have a small KB Admin team that were full administrators on our last platform, and had the ability to administer most of the ...
