MID server MSI Installer is not working properly.

Ayush22
Tera Contributor

‎02-15-2022 12:37 AM

We are  trying to Install MID server via MSI installer for Windows 64 bit. Port is open and Internet access is also allowed on the server. I am also able to access ServiceNow base URL from the server itself. However the installer is getting failed with the message of "Unable to connect to Instance" when we enter credentials and URL in the guided installer.

We then tried to proceed with silent installation and it worked perfectly fine. Any suggestions if there is any issues with the San Diego guided installer.

 

Version :- San Diego

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Fernando Koenra
Kilo Sage

‎02-15-2022 01:04 AM

Hi Ayush,

When I installed a MID server for a San Diego PDI it seems to work as expected for me. 
Perhaps it was trying to connect through a Proxy during the guided installer?

If you included logging for your silent installation (parameter -LOG_NAME 'silent_install_log.txt') it would be interesting to check if you've gotten similar warning/error messages in there during the silent installation.

Kind regards,
Fernando

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