MidServer does not start

[ClaudioS]

Hello,

after updating to SanDiego, several times, after the servers (Windows) restart, the midservers do not start correctly.
It happens in all instances (production and sub-production).
In particular in the file "event0.log.0" there are these errors:

07/07/22 16:16:58 (098) StartupSequencer DEBUG: Event: RGRPerfMetricEvent
07/07/22 16:16:58 (114) StartupSequencer DEBUG: Refreshing config for all plugins...
07/07/22 16:16:58 (114) StartupSequencer DEBUG: Updating all plugin parameters...
07/07/22 16:16:58 (114) StartupSequencer DEBUG: Activating CommandAuditPlugin...
07/07/22 16:16:58 (114) StartupSequencer SEVERE *** ERROR *** Failed to load remote properties: null
07/07/22 16:16:58 (114) StartupSequencer WARNING *** WARNING *** Encountered error: [Unable to load remote properties from the Config] while starting up the service. Retry...

After a few restarts (of the server or with stop.bat and start.bat) the midserver starts correctly.
We have been suggested to invalidate & revalidate the mid server but without success.

Has this happened to anyone else? How did you solve?
Support is currently unable to find the solution.

Thanks.

Regards,

Claudio

[Aman Kumar S]

Hey,

Refer to below article:

Mid services are not up automatically and instance is also down after reboot the server

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[ClaudioS]

Thanks, but this is not our problem.

Even if you start it manually (start.bat) in some cases the midserver does not start correctly.
I have noticed that when it does not boot correctly this error is present:

07/13/22 09:52:17 (480) StartupSequencer DEBUG: Activating CommandAuditPlugin...
07/13/22 09:52:17 (480) StartupSequencer SEVERE *** ERROR *** Failure initializing plugin: com.service_now.mid.auditlog.CommandAuditPlugin
java.lang.NullPointerException
    at com.service_now.mid.auditlog.CommandAuditPlugin.createMonitor(CommandAuditPlugin.java:201)
    at com.service_now.mid.auditlog.CommandAuditPlugin.activate(CommandAuditPlugin.java:91)
    at com.service_now.mid.auditlog.CommandAuditPlugin.init(CommandAuditPlugin.java:71)
    at com.service_now.mid.services.plugin.MIDPluginManager.lambda$initPlugins$1(MIDPluginManager.java:46)
    at java.base/java.util.concurrent.ConcurrentHashMap$ValuesView.forEach(ConcurrentHashMap.java:4772)
    at com.service_now.mid.services.plugin.MIDPluginManager.initPlugins(MIDPluginManager.java:44)
    at com.service_now.mid.services.StartupSequencer.initPlugins(StartupSequencer.java:177)
    at com.service_now.mid.services.StartupSequencer.testsSucceeded(StartupSequencer.java:157)
    at com.service_now.mid.services.StartupSequencer.startupSequencerRunnable(StartupSequencer.java:726)
    at java.base/java.lang.Thread.run(Thread.java:829)

Thanks.

Claudio