Hi Everyone,
We have attachment widget on the knowledge article page as shown below. I do not want to show image attachments on that widget but still needs to display those images on knowledge article content page.I need to show only attachments other then images, from the below pic i want to hide/remove (.png) file only from this place but image should available on the knowledge article content view. Kindly please do needful to me. Thank you in advance.
Hi Gowtham,
That is expected as the image is directly entered in HTML field. If you want to avoid that follow below steps.
1. Open the article and attach the attachment using the paper-clip icon at the top of the article page.
2. In the HTML editor (where you write the article message) click the image icon in the editor tool menu. A pop-up window will appear, choose "attachment" in the "Link Type" drop down and your attached image from the "Image URL" section.
3. Also, add the attribute align="left" to the image element otherwise your text will not wrap properly. To do this open up the HTML view ( the "<>" icon ) in the HMTL editor, and type in align="left" within the img element.
This ensures that the attachment is referred from system database & will not then show up as an additional attachment unless the Display Attachment is checked to True.
