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We have Knowledge Base installed for News Topics and feedback turned on. Would like the ability to respond to comments that have been posted. Is this possible? Ideally as the Admin, would like a function to comment on the comment and have the system ...
Im am setting up Managed Documents, and i have run into some issues.In order to add some of the documents and procedures to a Knowledge base i have activated the Knowledge Document Plugin.When i then add a document to the knowledgebase by setting the...
We have been given a request to create a schedule job that would send to the Submitted By of knowledge articles a list of all of their articles that have not been updated in more then 3 years.Is this possible. I don't want to send them individual ema...
Hello,I'm confused over the sys_history_line table. It doesn't store all the records, but if I go to a record and view the history of it, the entries for that record become available.The data must be stored somewhere, but doesn't appear in the sys_hi...
I've been looking around for more information on helping map CMDB Integration in ServiceNow using a REST API. Is this available? I've been looking all over and it seems as though this is impossible. Are there any directions you could point me towards...
Hello All, I am wondering if there is any way to access Service Now using JDBC? From what I can gather the only protocol that is used to access SN is SOAP, and that is done either through the Windows based ODBC or via the PERL API. I have a quandry h...
I am able to import data into ServiceNow however I am struggling a bit trying to determine how I can automate the transformation of data to populate our ServiceNow tables from the import. I have the tranform maps set up and they work great manually. ...
The Service-now.com Content Management System (CMS) is designed to provide a b2c interface between the IT department and the user community. Rich in functionality, the CMS uses a familiar interface while integrating with the existing Sevice-now.com i...
We have certain articles that we only want certain roles to have access to. It was my understanding that the roles field on the article provided this, but it appears that it may only prevent the article from showing up on searches and the KB view pag...
I'd like to create a custom choice field one time, call it 'approval_options', with values:Not RespondedApprovedNeeds DiscussionRejectedNext I'd like to create custom fields (more than one) that use these same choice values. For example, my custom fi...
I am tasked to create a glossary of terms within a KB article. Is there a way to create internal links within the article? The glossary would contain letters A thru Z and when the user clicks on one of the letters, they would be transferred to that s...
When opening articles via their permalink it isn't shown if the article has been retired - hyperlinks from one article to another can then point to retired documents without the reader knowing. For example KB001xxxx is retired, but accessing via the ...
Hi,I was wondering if Service-Now has a review system in place for knowledge base articles?So, if, after 6 months, an article has not been updated, it can be flagged for review.Thanks,Gail
In preparation of beginning to populate our knowledge base, I am interested to know if anyone has a specific naming convention that you are using to TITLE your knowledge articles?Example: MSWord - How to create a tableSame goes with the body of the t...
How to dynamically display the field values in kb_view ? How to achieve it through UI Macros or is there any other way ?
