I am working on a Catalog Item that runs in the Request workflow. This item does not generate any task. The Request workflow will only request an approval and if approved, it will send an email to certain people. I added a set value that will put the...
One of our authors used the HTML Editor to create an article that contains a table without borders. How do you add borders to the table without reconstructing the whole table? We cannot figure out the Table Properties dialog. It has a Borders field...
I can't limit user to create or delete records in my custom table. In the table Controls tab , I created access controls with user role u_table-name_user . I don't have any users with this role in the system, thou users can create or delete records i...
Hello, I've installed Kingston (Patch 7) on my SANDBOX environment. Since it has been installed, MID Server reports an error: "Aborting MID Server upgrade due to pre-upgrade check failure: Not enough free disk space. The system reports 238002176 byt...
Helsinki and Service Portal Users,Problem: Password Enrollment is not available in the Service PortalWe're in the works of implementing password reset in our environment and are realizing that the Password Enrollment "page" is not accessible in the S...
We have 300 stores. Occasionally all stores will call in or create a work order for the same issue.We may have to create one work order and copy it in our old system (Track-It) for the 300 stores.Q) I know we can update a group of tickets on the same...
I'm looking for guidance on the intended use for the Environment classes and how they relate to the Environment (used_for) attribute on the Hardware class. We are currently using the Environment attribute (string field implemented as a dropdown of ...
Morning All, I was wondering if someone might be able to answer what is hopefully a very simple question. Being new the Service Portal design I was wondering if there was a way to stop a widget from moving on the page. For example i have a 12 width c...
I have a requirement to get a record of any table as an xml. I know that we could do the same by using "show xml" from the context header of the record. I am looking at ways to do the same programatically. Thanks
Hi, I would like to show the incident record under one of the related list on the knowledge form on which i have selected one KB article from the related search results document and marked as this helped. For example in the below image 1) I am choo...
Hi All, Few days back all the articles published 200 + were visible for end users however now it only shows a bunch of attachments. I figured somehow all the articles published now has Display Attachments as "False" and Attachment Link set as "True"...
Hi We installed MID server for Orchestration. What kind of services (processes) are working on MID server? We would like to know which service should be monitored because we need to detect the any issue on MID server. (For monitoring MID server, we...
Hello Community, Recently began trying to implement some paper replacement process' here within our Organization and just have a few questions maybe someone can help me understand. Request: The workflow i built is around the requested item, and th...
How to send data in the below format? "name": "Invalid Test", "created": { "date_time": "2018-04-18T15:33:00", "time_zone": "America/New_York" }, I have able to send data for the name field but not able to send for created since it has some different...
Hi All, I have an issue where members of a particular team are unable to change assignment group within requests as it is greyed out. Every now and again they may have to assign to another team. The issue is not present within incidents. Regards
