Multi-Tenant Knowledge Base best practices

[rwagner]

Good afternoon,

I was wondering if there are best practices regarding Knowledge Bases in a multi-client scenario. What's the best way to utilize KB's? Do you have one large KB and use security to separate the Articles by domain? Are you simply creating multiple top level KB's for each client? The con to that would be have 100's of individual client KB's in the system which would be an administrative nightmare.

Suggestions?

Thank you for your time

Rich

[Michael Fry1]

You create knowledge articles in the appropriate domain, whether it be yours or customers. Customers will only have access to their KA's, not those in other domains. If you are using Contextual Search, you can set 'search as' the caller, and it will limit search based on caller's domain.

[rwagner]

Thank you for your response. I think I may be a little confused. How do you wrap your arms around 100's of individual knowledge Bases on the KB homepage? Or am I thinking about this all wrong?

[Michael Fry1]

Don't sell customers knowledge - you use knowledge to support your customers.

[rwagner]

Michael, Thanks for the reply. I am not selling knowledge , rather simply trying to figure out a way to correctly manage the KB as easily as possible.