Landing Page in HR Workspace
Hi Team, I need to alter the filter condition when we click on All cases from Landing page. We can do it from UI builder but i need to know if we have any configurations to change it rather than touching UI builder.
Forum Posts
2D Timeline visualization does not show the demand, whose due date is on this January
Hi Community,I am using Timeline visualization to help me with centralized portfolio planning. After comparing with the VTB I am currently using, I found there is an overdue approved demand is missing from the 2D or 3D, even after Max fetch duration ...
Update set retrieve is unavailable because another operation 'Retrieving update sets from ABC ' is running
HI I am getting below error when i go to update sources from last 7 days. "Update set retrieve is unavailable because another operation 'Retrieving update sets from Dev' is running" Can anyone kill the session or tell me how to restart my instanc...
How to limit the number User Preferences?
Issue:This page on the docs site says "Having more than 10,000 user preferences causes system degradation and UI performance issues." We have quite a few more user preferences than 10k. We've noticed some performance issues. We're not sure if they're...
Resolved! Error creating SSO with Azure
I'm trying to create an Identity Provider that authenticates to Azure. I've gotten most of the way there, but I'm stuck with the attached error screen and message. Ensure that the user you are trying the test connection with is present in the system...
removing the popup form the workspace when we click the button
I need the Discard Change pop-up box removed in order to resolve an issue with manual case assignments via the Edit Button. To replicate the scenario, select cases from a list, make a change via the edit button, and Update to save the changes. The...
How to Make Tooltip Always Visible for Checkbox Variable in Catalog Item?
I'm working on a Service Catalog Item and have a checkbox variable with a tooltip configured in the variable settings. By default, the tooltip only appears on hover, but I want it to be always visible on the form.
Role to be given to the managers to approve.
In the workflow, all the RITMs goes to the supervisors approval first and then the fulfillment. Fulfilment people are fixed and less in number so, provided an itil role for them. But how can manager approve RITM? I cant give itil/ approval_user to al...
I have a scenario wherein supervisors doesnt have ITIL Licenses to approve RITMs
I have a scenario wherein supervisors doesnt have ITIL Licenses to approve RITMs so iam thinking can we generate a notification and provide RITM details as part of notification so when they approve it on email we can mark it as approved on RITM using...
COALESCE fields in transform maps
So I have a requirement where in the sheet there multiple columns I am taking 3 columns here for that I need Help1. name2. site ID3. companyIn transform map I have selected COALESCE true for site ID and company field this is check at the start if bot...
Max unit on duration fields in Workspace ?
Dear community, I'm requested to display duration fields with max unit as hour. On a normal UI form, no problem the attribut max_unit=hour works just fine. However, the workspace does not seem to react to this attribut (cf screenshot). Is there a way...
Looking to create a Report on ServiceNow-License Allocation History.
Hi there,I want to create a report to pull the license allocation history as you can see on the subscription Management dashboard. Please refer the screen shot. How this dashboard pulls the data in the bar chart called "Allocation History". I need to...
Resolved! Dynamic Attachment based on choices
Hello peopleI have a requirement to show 'Downloadable' template file under a field on a catalog form. The catch is, this file will change based on the selection or combination of selections made on two fields of type 'SelectBox'.Variable1 has 4 choi...
Powershell failure on Midserver
I have custom powershell script in place which fetches the data from our active directory and syncs the table on weekly basis.We have not made any changes in the script/credential/connections and yet the script failed with the issue'Either the target...
How to make a Custom Password Policy active?
I created a custom Password Policy and want to make the new policy the active policy. How do I de-activate the Default password policy and use the new policy? Thank you, Rhonda
