Multiple Azure AD IDP - Email Notifications with SSO

[Thomas Bohan]

Hi all.

We have configured multiple Azure AD IDP's as we support multiple tenants on our system and want to provide SSO to them.

We provide each specific tenant a URL to login in, in the format of:

https://[instance-name].service-now.com/login_with_sso.do?glide_sso_id=[sso_sys_id]

That's all good.

Problem is in relation to email notifications such as:

https://[instance-name].service-now.com/esc?id=ticket&table=incident&sys_id=[sys_id]

If they are not already logged into the portal, it will bring them to the login page first (which I don't want to do.)

How can I embed the login URL into the same email notification (for I presume each tenant).

I've read article Email links with external authentication

but I'm struggling to get my head round it.

I'm not sure what it means by "company's own login portal" for example in relation to a Azure AD tenant.
I probably have a lack of understanding of redirect URL's,.

Has anybody solved this issue / some insight please.

Regards,

Thomas

[Bartek0301]

Hello @Thomas Bohan 

Did you find a solution for your case?

[Dominic5]

Is this any help (although it says that deep links won't work - however in the email maybe ask them to log in first, then click the link?)
Solved: How to setup ServiceNow SSO with 2 different Azure... - ServiceNow Community