Navigation in Platform analytics to main dashboard overview.

divya mishra
Tera Guru

Does platform analytics dashboard has a button or feature to go back to main dashboard overview like we had it in legacy dashboards ? Example below

divyamishra_0-1759234552919.png

What I see in Platform analytics is everytime a user is on a dashboard they need to go to application navigator and then do the process again to go back to another dashboard of liking.
Whats needed is this -

divyamishra_1-1759234720897.png

And I want to go back to this -

divyamishra_2-1759234765699.png

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@divya mishra 

There's no OOTB way to handle this.

This KB says the same i.e. ServiceNow doesn't intend to solve this

The Refresh and Back buttons are not working in Platform Analytics dashboards 

AnkurBawiskar_0-1759237105885.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

6 REPLIES 6

Bhuvan
Mega Patron

@divya mishra 

 

When you are in a dashboard, you can click on drop down and navigate to new dashboard you want

Bhuvan_0-1759235134183.png

From the Dashboard menu page, you can use Recently opened by me filter to see recently opened dashboard

Bhuvan_1-1759235181068.png

If this helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @divya mishra 

 

No mate, there’s no built-in 'Back' button — only the browser’s back function will work.

 

DrAtulGLNG_0-1759235305911.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Ankur Bawiskar
Tera Patron
Tera Patron

@divya mishra 

There's no OOTB way to handle this.

This KB says the same i.e. ServiceNow doesn't intend to solve this

The Refresh and Back buttons are not working in Platform Analytics dashboards 

AnkurBawiskar_0-1759237105885.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @divya mishra 

I think the wrong answer may have been accepted — your question was about the back button, but the answer provided by @Bhuvan  seems to be more suitable for a different context. I also feel the answer I shared aligns more closely with your original question.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************