Need a pop up window box to accept user information in Service Portal

[rishabh11mohan]

Hello,

Hope everyone is doing good.

We have a requirement to replicate a native instance functionality in a record producer in Service Portal.

Just like in the normal incident form, when clicking the assignment group field or Caller ID field etc, a pop up window appears to search the user details or assignment group and then add it to the field, we would like to replicate the same pop up window box functionality for our Requested By variable in the record producer which is showing at the Service Portal.

In the example screenshot, the user also has the option to search for the entries using multiple fields like Name, Manufacturer, Class etc.

Please let us know how we can replicate this on the record producer variable, when using on Service Portal.

Thanks in advance.

Example screenshot:

Regards

Rishabh

[Dr Atul G- LNG]

Hi @rishabh11mohan 

Hi @rishabh11mohan 

To achieve this create a variable type reference and in reference section map the table you want to show like user or group.

So in short, you need to create variable of ref to that table.

[rishabh11mohan]

Hi @Dr Atul G- LNG ,

Thanks for replying but this would work in the native view but not in the Service Portal view.

Regards

Rishabh

[Dr Atul G- LNG]

Hi @rishabh11mohan 

I tried this at my end

and it is working.

[rishabh11mohan]

Hi @Dr Atul G- LNG,

Are you doing this for the record producer, as for me it is not getting populated.

Regards

Rishabh