Need to display HTML content in work notes and emails (Incident and Request Item)

[Thrupthi]

As a fulfiller, I should be able to add rich text format, pictures or non-text information into a work note so that it is emailed directly to the caller.  This can only currently be done by attachments.

How can I achieve this without adding the new field to the form and replace the old one. Because we have used old work note field in different area of the system. This may affect the other functionality too.

[RAHUL Khanna1]

[code]<style>th{text-align:center;background-color:#e6e9ea;}</style><table border=1 style = "width:100%"><tr><th>Name</th><th>Operation</th><th>Result</th><th>Error Description</th></tr>

copy paste this in work notes

[Thrupthi]

Is it possible to change the incident notes to a rich text box?

Then we can type texts and paste screenshots in one box.

[RAHUL Khanna1]

No, in that case you need to create a new field.

[Nick103]

I've been experimenting with "sprucing up" the notes I add to changes.
I've been surrounding my text in [code]   [/code] and trying to work out what HTML "works"

checkboxes work well...

(Work as a checkbox should - i.e. it does let you "uncheck".)

BUT

I'd LOVE to make "radio" work.

I get the shape & "clickability" - but I can't make them act as a set..

i.e. I can't get them to be "unclickable" - or work so that when I click one - the other "unclicks" ....

[code]

<p>Please select your age:</p>
  <input type="radio" id="age1" name="age" value="30">
  <label for="age1">0 - 30</label><br>
  <input type="radio" id="age2" name="age" value="60">
  <label for="age2">31 - 60</label><br>  
  <input type="radio" id="age3" name="age" value="100">
  <label for="age3">61 - 100</label><br><br>
  <input type="submit" value="Submit">

[/code]

LOOKS ok in Worknotes - but doesn't work as radio buttons should.

Is it possible to make the radio button work??

Nick