Need to update Standard Article Template

nirwan_ritik
Tera Contributor

I want to update the Standard Article Template for selected Knowledge Bases.

Update I need to do is to the Article Body HTML formatter to define custom instructions to the user creating the article.

Kindly assist me on this.

Regards

8 REPLIES 8

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @nirwan_ritik 

 

Could you please share some screenshots to help clarify your query? For knowledge bases, you will need to perform the actions manually, one by one. Let me know if you need step-by-step guidance for this!

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Ankur Bawiskar
Tera Patron
Tera Patron

@nirwan_ritik 

share screenshots for your requirements.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

nirwan_ritik
Tera Contributor

@Ankur Bawiskar @Dr Atul G- LNG 
When I click on create new article I get below options

nirwan_ritik_0-1739775428813.png


When selected standard, I get this form

nirwan_ritik_1-1739775471157.png


I want to update this standard template so to have instructions defined in the Article Body field for users creating articles with this template.

nirwan_ritik_2-1739775529738.png


Regards

Hi @nirwan_ritik 

 

Search templates under knowledge

AGLearnNGrow_0-1739775631177.png

 

 

AGLearnNGrow_1-1739775687473.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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