Need to update Standard Article Template
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‎02-16-2025 10:19 PM
I want to update the Standard Article Template for selected Knowledge Bases.
Update I need to do is to the Article Body HTML formatter to define custom instructions to the user creating the article.
Kindly assist me on this.
Regards
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‎02-16-2025 10:27 PM
Could you please share some screenshots to help clarify your query? For knowledge bases, you will need to perform the actions manually, one by one. Let me know if you need step-by-step guidance for this!
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎02-16-2025 10:47 PM
share screenshots for your requirements.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-16-2025 10:57 PM
@Ankur Bawiskar @Dr Atul G- LNG
When I click on create new article I get below options
When selected standard, I get this form
I want to update this standard template so to have instructions defined in the Article Body field for users creating articles with this template.
Regards
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‎02-16-2025 11:01 PM
Search templates under knowledge
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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