Need use case on HR virtual agent

[Afsar Hussain]

Hi,

I need use case/ scenerio on HR virtual agent.

Any help would be appreciated..

Regards,

Afsar

[shloke04]

Hi,

Please go through these below links where you can get use cases and understanding as well for HR Virtual agent as well in details:

https://www.youtube.com/watch?v=S3FAEQifXnE

https://community.servicenow.com/community?id=community_blog&sys_id=4049b895db79af001089e15b8a96198e

https://docs.servicenow.com/bundle/rome-employee-service-management/page/product/human-resources/concept/hr-virtual-agent-conversations.html

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[Dan H · Accepted solution]

Hi, there's a bunch provided OOTB which are pretty useful.

The following predefined, HR Service Delivery Virtual Agent topics are available:

• Add Emergency Contact (Template)
• Ask a Question (Template)
• Benefits Overview (Template)
• Create HR General Inquiry Case (Template)
• Delete Emergency Contact (Template)
• FAQ Search Fallback Topic (Template)
• General HR Inquiry (Template)
• New Hire Orientation (Template)
• Pay Discrepancy (Template)
• Request for Leave (Template)
• Update Address (Template)
• Update Email (Template)
• Update Emergency Contact (Template)
• Update Phone Number (Template)

https://docs.servicenow.com/bundle/sandiego-employee-service-management/page/product/human-resources/concept/hr-virtual-agent-conversations.html