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06-02-2022 08:05 AM
I've installed San Diego on our Dev instance (upgraded from Rome) and activated the Next Experience. I am trying to get ServiceNow to send users to the default landing page, but it is sending to the dashboards overview page by default. I have gone into user preferences, removed those preferences, and created a default one to navigate to now/nav/ui/home. I have also modified the system property glide.login.home to the same value and it still ends up landing on the dashboards overview page. Is there anything else you can suggest?
Solved! Go to Solution.
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UI Framework Next Experience

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06-06-2022 06:36 AM
Here's the solution I received from Now Support, in case anyone runs into the same issue.
Solution Proposed: To resolve the issue, please follow the steps outlined below:
1) Navigate to https://<your instance name here>.service-now.com/nav_to.do?uri=sys_ux_screen.do?sys_id=7c2ed69dc3bb...
2) Switch to the Service Operations Workspace Core application scope, if needed
3) Uncheck the Active checkbox
4) Save the form

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06-06-2022 06:36 AM
Here's the solution I received from Now Support, in case anyone runs into the same issue.
Solution Proposed: To resolve the issue, please follow the steps outlined below:
1) Navigate to https://<your instance name here>.service-now.com/nav_to.do?uri=sys_ux_screen.do?sys_id=7c2ed69dc3bb...
2) Switch to the Service Operations Workspace Core application scope, if needed
3) Uncheck the Active checkbox
4) Save the form

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12-20-2022 06:34 AM
I have it unchecked (active=false) but it's still landing on dashboards
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01-03-2025 09:27 AM - edited 01-03-2025 09:30 AM
FYI for others ... this sys_id doesn't show in the Personal Instance under Xanadu.