No Copy button on Catalog Item form

shan_wan
Tera Contributor

‎01-02-2025 12:26 PM

Hi, 

I want to copy a catalog item but there is no Copy button but has Insert button on Catalog Item form as stated in following document:

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/service-catalog-manag...

 

shan_wan_0-1735849422082.png

 

Copying can be more useful than using the Insert function because the function only copies the item details.

Procedure

  1. Open a catalog item form.
  2. Use the Copy button to create a new copy of a catalog item, named Copy of [item name]
  3.  

Please help.

 

 

 

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14 REPLIES 14

Dr Atul - LNG
Tera Patron

‎01-02-2025 01:02 PM

Hi @shan_wan 

 

You can use insert and stay that is equal to copy.

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shan_wan
Tera Contributor
In response to Dr Atul - LNG

‎01-02-2025 01:12 PM

Hi AG,  

 

Insert and stay wouldn't copy the variable / variable set and UI policy. It only copy field that been modified. 

 

 

 

 

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Dr Atul - LNG
Tera Patron
In response to shan_wan

‎01-02-2025 01:19 PM

That's 100% true, mate, but SN dont have a copy ( copy everything) functionality.

0 Helpfuls

hvrdhn88
Giga Patron

‎01-02-2025 02:21 PM

@shan_wan  It should be visible , May i know what role you have ? have you published this item ?

If you have admin role, you can validate "Copy" UI action condition script, seems like your record is not fulfilling the copy button condition . 

 

Thanks,

Harsh