Next Experience default landing page on an upgraded instance

[Ken Lombard]

I've installed San Diego on our Dev instance (upgraded from Rome) and activated the Next Experience.  I am trying to get ServiceNow to send users to the default landing page, but it is sending to the dashboards overview page by default. I have gone into user preferences, removed those preferences, and created a default one to navigate to now/nav/ui/home.  I have also modified the system property glide.login.home to the same value and it still ends up landing on the dashboards overview page.  Is there anything else you can suggest?

[Mark Roethof]

Hi there,

Not sure if I understand you correctly. Do you mean perhaps this?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Ken Lombard]

Yes,

I tried modifying that property, as well as going into user preferences and change the my_home_navigation_page propery for all users (all the ideas gleaned from Community and Docs that I could find). However, when I changed those, I now get the initial 'landing at your destination shortly' screen and then it dumps me out at dashboards overview.  I'm trying to get the admin landing or default user landing page to come up.   

[Mark Roethof]

Maybe just in case perform a cache.do?

I just updated the system property mentioned with:
/incident_list.do?sysparm_userpref_module=b55b4ab0c0a80009007a9c0f03fb4da9

After page refresh, instantly worked for me. Did impersonation, also worked.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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Community article, blog, video list

[Ken Lombard]

No luck on the cache.do.  Tried that and logged out/logged in for good measure, but still getting redirected to the wrong page.