No Copy button on Catalog Item form

[shan_wan]

Hi, 

I want to copy a catalog item but there is no Copy button but has Insert button on Catalog Item form as stated in following document:

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/service-catalog-manag...

Copying can be more useful than using the Insert function because the function only copies the item details.

Procedure

1. Open a catalog item form.
2. Use the Copy button to create a new copy of a catalog item, named Copy of [item name]
3.  

Please help.

[Dr Atul G- LNG]

Hi @Harsh Vardhan 

You are right and sorry @shan_wan  i did not check it earlier. I can see copy button:

Please check this condition:

current.sys_class_name != 'std_change_record_producer' && current.sys_class_name != 'sn_cmp_bp_cat_item' && current.sc_ic_item_staging.nil() && !(current.state == 'draft' || current.state == 'publishing' || current.checked_out == "true")

[shan_wan]

Hi @Harsh Vardhan  and  @Dr Atul G- LNG

I am new to SN, I will figure out what my role is and let you know what happened.

Thanks,

[Dr Atul G- LNG]

Hi @shan_wan 

You can check the role assigned to you in your profile, you must have admin role or catalog admin role to work on this also please check the item status as per condition given above.

[shan_wan]

Hi AG,

Looks like my company assign role by group. I am in 3 groups; the roles tab is blank. I will ask system admin what role I have.

[Dr Atul G- LNG]

Hi @shan_wan 

Hmm. I think you don't have full access; it is a best practice that the role is assigned to a group, and then the user is added to the group.