Not having update access while update the exiting record in sys_template table
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05-28-2025 03:06 AM
Hi all,
I am facing a weird issue. I couldn't able to edit the existing records, and few records can be able editable but some records are not editable couldn't able to see update button, it was becoming read-only in sys_template table. Can someone please help me with this?
Thanks
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05-28-2025 03:11 AM
did you check any ACL is blocking?
what debugging did you do?
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05-28-2025 03:38 AM
I was checking in Sytem Security>ACL. ACL belongs to sys_template table and ACL with write access.
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05-28-2025 04:02 AM
you can use Access analyzer to see which ACL is blocking
[Vancouver Release] Customers gain enhanced access visibility with ServiceNow Access Analyzer
If my response helped please mark it correct and close the thread so that it benefits future readers.
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05-28-2025 03:12 AM
Are you in the correct scope?
Please share screenshots to clarify what you are facing.