Hi Community,
I am new to the ServiceNow Platform and to learn the overall system and especially the CMDB Platform. I am following a Linkedin course on ServiceNow basic administration. The course instructor has developed the New York release course and I have checked the New York release is not supported right now.
My main question is that I did not get the system administrator account when I signed up, rather than a normal user account. I just want to follow the course content step by step. Could the community experts kindly help me with how to get the system administrator account?
I am also unable to create new users on this instance??
Hi Bilal. I've found a way out for this.
Steps to help you :
1. Log in to the developer site - Login
2. On the rightmost corner of the screen below the header - you will be able to see a dropdown with your profile settings. Click on the dropdown.
3. Under Instance Actions > Change User Role > Admin > Click on button - Change User Role
4. Close this window and in the dropdown again - please click on Start Building
This will re-initiate the login and will have changed your user profile to Administrator rather than creator user. I'm confident that this will solve your query.
Hope this helps you.
Hi Bilal. Hope you're keeping well.
Please click on the dropdown and see if you have the option - 'impersonate user'. If yes, please impersonate as System Administrator and if no - you will have to release your personal instance and request for a new one.
Hope this helps.
Hi Akshay,
I have tried actually there is not any option coming up for impersonating users. I am using the new Quebec Release. If I wanted to get the release with System Administrator access on which forum I need to pass the request, and how to delete the current instance.
I am attaching the screenshot to get you the idea. Kindly guide me here.
Hi Bilal. I've found a way out for this.
Steps to help you :
1. Log in to the developer site - Login
2. On the rightmost corner of the screen below the header - you will be able to see a dropdown with your profile settings. Click on the dropdown.
3. Under Instance Actions > Change User Role > Admin > Click on button - Change User Role
4. Close this window and in the dropdown again - please click on Start Building
This will re-initiate the login and will have changed your user profile to Administrator rather than creator user. I'm confident that this will solve your query.
Hope this helps you.
