Not having update access while update the exiting record in sys_template table
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05-28-2025 03:06 AM
Hi all,
I am facing a weird issue. I couldn't able to edit the existing records, and few records can be able editable but some records are not editable couldn't able to see update button, it was becoming read-only in sys_template table. Can someone please help me with this?
Thanks
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05-28-2025 03:25 AM
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05-28-2025 03:29 AM
You are either in the wrong scope, or you have ACLs blocking it.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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05-28-2025 03:35 AM
I am in global scope only. Might be ACL only blocking it. Can, I know which exact ACL is blocking it and which ACL's I need to check (ACL's belongs to sys_template table only right).
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05-28-2025 04:03 AM
yes sys_template table
Any client script or UI policy is making them readonly?
Are you able to edit on list?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-28-2025 05:12 AM
No I couldn't able to edit in list security is preventing to edit it.
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