Hi, this is about OOB Notification "Incident assigned to me".
This notification is sending notification to me even though I am not the "assigned_to".
However I checked the logs and the recipient is different. I don't know why I receive the email.
Please note that except 2 users in the system none of the Users have valid email address, This is a demo instance
2. Who will receive
3. What it will contain
logs:
still I receive the email to my Inbox. I wonder why
I tried with multiple users
example:
most of the Users have "example.com" as email address. For few the notification is not even getting triggered. For few it is getting triggered and the status is also "sent" but I receive the email.
can you check the email property and see if your email is set in the property- send all emails to this address
I have another question please. Why is that none of the emails sent or even found in logs when I tried to change the assigned to person.
Note: all the users have "@example.com" but the logs should appear right?
The events not triggered to assigned to the condition is as per the images I shared before in the initial content.
Hi Dilip,
Look for System Properties >> Email Properties from Application navigator once & check for the mail id configured.
This ensures in other words overrides what ever the recipient list may be & Sends mail to the id configured above.
