Notifications are not sent on Non-production Instances

[Christophe]

We have 2 non-production instances, which are both clones from our production instance. For some reason no Notification mails are being sent. The mail is working, since I can send a mail directly from a case. On the production instance all the notifications are working.

[Mohith Devatte]

Hello @Christophe ,

just check your email properties once in your lower instances whether email sending is enabled or not 

Check if email sending enabled check box is checked if not check it and try 

Hope this helps

Please mark my answer correct if this helps you

[Christophe]

Hi Mohith,

Thank you for your reply, but the mail is working fine, like I stated in my message.

It looks like the notifications are not triggered. I created a very simple notification, and even this one is not triggered.

[Pavankumar_1]

Hi,

I am assuming Notification is Active if not make it active.

on Who will receive tab have you checked Send to event creator check box.

Refer below screenshot.

Refer below link as well

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538135

Thanks,

Pavankumar

[Christophe]