Notifications are not sent on Non-production Instances

Christophe
Tera Contributor

‎08-24-2022 02:21 AM

We have 2 non-production instances, which are both clones from our production instance. For some reason no Notification mails are being sent. The mail is working, since I can send a mail directly from a case. On the production instance all the notifications are working. find_real_file.png

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Cris P
Tera Guru

‎08-24-2022 05:27 AM

Hi there,

If you go directly to the 'sys_email' table, do you see them as send-ready there?

Christophe
Tera Contributor
In response to Cris P

‎08-25-2022 01:08 AM

Hello Cris,

No, they don't show up at all.

Best regards,

Chris

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Puja Kumari4
Kilo Contributor

‎08-25-2022 01:42 AM

Hello,

Make sure your notification is active and also please check the email properties in your support instances. that is enabled or not.

Regards,

Puja

(please mark helpful/like/correct if it helps)

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