Notify +Twilio + On-Call

[tiyasa]

Hello Awesome Members,

I am doing a POC to setup Notify sms with On call and through Twilio. I have been following the docs online but seems like I am stuck. Here are the steps I did -

The purpose is to simply test assignment on-call rotation members, plus an sms notification sent out for the assignment.

Here are the steps I did -

1. Set up a number. Notify-> Number
2. Add to Number Groups.
3. Created a Group Schedule. On-Call Schedules -> Rotas
4. Copied WF On-Call: Assign and Notify and updated the Notify Number to #1 step number
5. Created a trigger Rule based on Short Description starts with test, trigger workflow in #3. On-Call Schedules -> Escalations -> Trigger Rules
6. Created an Incident Management Alert, criteria of Incident for alert and linked user Contacts with updated mobile numbers.

When I create an incident with criteria as in #5 & #4, I don't see any related sms sent. What am I missing?

Thanks in advance,

T

[Pritam6]

Have you associated a Number Group to the Number?

[tiyasa]

Yes, I did. sorry I did not mention in my steps.

[ash36]

Hey, can you tell me how you add numbers to the group? The ACLs are set to nobody and even if I change it, the fields on Number form are read only. Do I need to import them from somewhere?

[tiyasa]

By the way, adding the number to a number group is not mandatory to get this going. It is needed only when the notifications need to be sent to multiple people in a group.