NPS Survey Type

[Mike_R]

How do I create a Net Promoter Score Survey? And also have it calculate the score? 

Apparently it's supported but I do not see this option in Survey Designer. I would think that this is different from numeric scale or image scale.

https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/administer/survey-administration/...

[Jeff Currier]

If you start here, I think you will get the information you want (and possibly more)

https://community.servicenow.com/community?id=community_blog&sys_id=cb4d07badb40bb401cd8a345ca9619ec

[Mike_R · Accepted solution]

Nope, was looking more for an OOTB feature.

I answered my own question

1. We would create an NPS Template.
2. We would then attach that template to a survey
3. Results are collected and NPS Score is calculated.

 

[cabuay]

Thank you for this. How do you attached the OOb template to a survey? 

[reganr]

Hi Mike,

Did you create a custom field for the NPS value?