On Submit client script runs multiple times on Service Portal for request item when used on a OOB form widget.

[Shane38]

Hi All

I am having issues with implementing a solution that allows a user to update a request item from the Service Portal using a page with a copy of the form widget.

I first thought it was my environment or changes to the form widget that I made, but my developer instance behaves the same. To replicate is very simple. I created an on submit client script of a catalog item and checked the box so it applies on requested items . (I also tried one on the sc_req_item table. Both caused the same issue.)

To replicate,

1) The client script is something simple like:

function onSubmit() {
//Type appropriate comment here, and begin script below
var value = g_form.getValue('fieldname');
alert(value );
}

2) Then create a blank new Service Portal page with an id and add the OOB form widget. 

3) Launch the Service Portal page with a open request item id (note if using catalog item client script then item must be of same type)

e.g.

https://instancename.service-now.com/sp/?id=test_page&table=sc_req_item&sys_id=417c256bdba94010d7ad9...

4) Make a change and save the form.

The alert pop-up appears more than once. (in fact sometimes multiple times)

Would this be a bug or do onSubmit client scripts not allow this?

Thanks for whomever takes the time. BTW I running on Madrid.

Regards

Shane

[Harshad Wagh]

can you modify it something like this?

function onSubmit() {
//Type appropriate comment here, and begin script below
var value = g_form.getValue('fieldname');
alert(value );

return true;
}

Thanks

Harshad