Order Guide and REQ approval instead of RITM approval

[Armin Heinlein1]

I created an Order Guide and the Order Guide created as desired the RITM's with their appropriate workflows. All RITMs require, in this case, approvals (actually two, the department manager and then C-Level) and I want to avoid that the managers are getting overwhelmed with approving each RITM I need to know if there is a way to have the managers just approve the REQ rather than the RITM and that the RITM inherits the approval? BTW, the RITMs show already "Request approved" already (see below).

I am new to ServiceNow so if you could point me to documentation or explain the steps that would be greatly appreciated.

Thank very much in advance

Thanks Armin

[John Vo1]

Armin,

Can you show me what you put in the service catalog workflow to make this work?  Also what's in the first IF statement for manager approval.  I have the same request where I want the approval to go out as soon as the order guide is submitted.

Thanks,

John

[Armin Heinlein1]

I created a "No Approval Required" column in sc_cat_item.   See below. How do I check in the Service Catalog Request flow for it?

[Inactive_Us1180]

Hey arminheinlein, how were you able to figure out the items that do not need any approval? where you able to find a solution to the last question you posted on this thread? I am interested in doing the same. I want to use Order guides, but I still have some items that do not require approvals. I can't find a way to 'auto approve' those items in the request workflow.

Thanks.

[Armin Heinlein1]

Hi Louie,

First I created in the dictionary a column for no approval required (sc_cat_item) and then I added that field in the maintain item form. Keep in mind if one of the items requires approval it will request approval for all. Also this is Service Catalog Level.

Dictionary:

Maintain item form

Then I had to adjust the Service Catalog Request workflow. See the first If statement (I show you the screen below)

The script from the screen above:

// This script tests if one of the items needs an approval.
// If there is Approval Required on one of the items it will execute the approval.
// Please be aware that Approval Required is indicated by the field "u_no_approval_required"
// set to false.

answer = ifScript();

function ifScript() {
        var ritm = new GlideAggregate('sc_req_item');

        ritm.addQuery('request', current.sys_id); // get the request items attached to this request

        ritm.addQuery('cat_item.u_no_approval_required', false); // look for any that have u_no_approval_required set to false (field not checked) on the cat_item field.

        ritm.addAggregate('COUNT');
        ritm.query();

        if (ritm.next()) {
                  var approval_count = ritm.getAggregate('COUNT');
                  if (approval_count > 0)
                            return true; // requires approval
        }
        return false; // does not require approval
}

[KB15]

I'm going through a similar exercise and have a process related question. What happens if a customer mixes in access approvals? Do you allow them to do that or do you require everyone to submit hardware purchases/access requests separately?

I think based on your workflow, it doesn't seem to account for that. It will just look at the approval flag. If an approval is required, it'll lump the access request in with it. After I figure that out, I'm looking to add approvals for each access/request related items after the REQ in some "intelligent" way.