Order Guide and REQ approval instead of RITM approval

Armin Heinlein1 · ‎12-10-2016

I created an Order Guide and the Order Guide created as desired the RITM's with their appropriate workflows. All RITMs require, in this case, approvals (actually two, the department manager and then C-Level) and I want to avoid that the managers are getting overwhelmed with approving each RITM I need to know if there is a way to have the managers just approve the REQ rather than the RITM and that the RITM inherits the approval? BTW, the RITMs show already "Request approved" already (see below).

I am new to ServiceNow so if you could point me to documentation or explain the steps that would be greatly appreciated.

Thank very much in advance

Thanks Armin

anurag92 · ‎12-12-2016

Oh yes, basically WF gets attached to a record as soon as the record is created, and for Order guide RITMs get created as soon as I have 2 approaches for you: 1. Create a variable in Order Guide, say u_approved, and set it as true when Order Guide is approved in "Service Catalog Request" workflow. In Rule Base, add this condition with existing condition i.e. u_approved = true. 2. In this approach, we don't rely on Rule base, in fact Rule base is blank. When Approved, just include a Run Script activity and in this activity write a script to create RITMs (a complex one, but tried and tested).

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Armin Heinlein1 · ‎03-12-2017

No, I have not tried that approach. There is a column on the sc_cat_item (sc_cart_item.order_guide). You could try that.

Armin Heinlein1 · ‎03-12-2017

Sorry, I don't have a script for that.

John Vo1 · ‎03-02-2020

Armin,

Can you show me what you put in the service catalog workflow to make this work? Also what's in the first IF statement for manager approval. I have the same request where I want the approval to go out as soon as the order guide is submitted.

Thanks,

John