Order guide : Picture and description item not displayed in Service Portal

[mrandria]

Hello everyone,

I have a display issue with an order guide in Helsinki. For each items included in this order guide, I associated its short description, its picture and it's price. All of that are well displayed on back office and work as expected but not in service portal. Only the name and the price are displayed.   When I check my personal instance (in Helsinki), the OOB order guide has the same behaviour. Has anyone experienced this issue?

Thanks in advance for your support ?

Please share your solutions

M.R

[tayloca]

Hey Yogesh,

I am on Helsinki Patch 3 Hot Fix 2.     But I think after reading through all of this, what version should I update to? I have available Patch 4 HF 7... also Patch 4 and Patch 5.

Thanks Again!

[yogeshpoyyara]

Please upgrade to patch 5.

[tayloca]

Patch 5 also did not work for me.

[yogeshpoyyara]

The Out of the box Orderguide or cat item widgets cannot be edited...Have you created a new widget and updated the code in that? Is there any possibility to see what you are doing? please share some screenshots to understand the issue better.