How is the default 'Due Date' set

[Carl Fransen1]

When logging a new requested item through the service portal - the 'due date' is automatically set to a value (about 5 days out).

where is this set and how can I change the default?

Thanks

Carl.

[Michael Fry1 · Accepted solution]

Check Delivery time on catalog item:

[Carl Fransen1]

Thanks Michael - appreciate your help.... easy one in the end just couldn't find it anywhere!

You wouldn't also happen to know what schedule the Service Catalog uses - ie:   How i define what the business day is for my customer (like 8-5:30)?

Thanks

Carl.

[Michael Fry1]

This thread explains how to use a schedule as we don't have an out of the box field that we could just set Set Due Date based on schedule