Outbound email is not working

[ankitp]

Hi,

I am not able to receive any mail from my service now instance(SNOW) looks like some SMTP issue in my personal developer instance.In properties send and received are true as well.

I am not able to solve the issue,it's showing like    

This account is configured and maintained by ServiceNow. More Info

 If i will go to table "sys_email_account " and open  ServiceNow SMTP  and when i will hit the Test connection it's showing message like

"Connection Failed

Email sender connection invalid.: Cannot connect to SMTP server: devrelay, as: https://dev25504.service-now.com, message: Exception reading response, cause: Connection reset"

Kindly let me know if any solution or any possibilities to solve the issue.

[asifnoor]

Hi Boris,

As per the attachment, it looks like there is an issue with the connection itself. kindly check the host and the credentials that you are giving to connect to the account. 

[Boris Kondev1]

Hi,

These are the default ones, which came with the instance.  I have not changed anything there.

Thanks,

Boris

[PFE 2022]

Hello, were you able to resolve this ? I'm facing the same issue at the moment.

[Boris Kondev1]

I tried several things and none of them worked. I requested a new instance and both connections (SMTP and POP3) are working fine there.

[Community Alums]

Hi @Boris Kondev, How did you enable send email property in email properties? I tried to set it to true but an error message showed that the table is protected by service now.