Outbound email is not working

[ankitp]

Hi,

I am not able to receive any mail from my service now instance(SNOW) looks like some SMTP issue in my personal developer instance.In properties send and received are true as well.

I am not able to solve the issue,it's showing like    

This account is configured and maintained by ServiceNow. More Info

 If i will go to table "sys_email_account " and open  ServiceNow SMTP  and when i will hit the Test connection it's showing message like

"Connection Failed

Email sender connection invalid.: Cannot connect to SMTP server: devrelay, as: https://dev25504.service-now.com, message: Exception reading response, cause: Connection reset"

Kindly let me know if any solution or any possibilities to solve the issue.

[Boris Kondev1]

Ajith, could you attach a screenshot of your issue? 

Thank you,

Boris

[Community Alums]

Hi, @Boris Kondev  Actually I tried to enable email sending in email properties but that option is read-only., I tested the connections in email accounts where the connection was successful.,