Outlook does not receive email

[Isaac Vicentini]

Emails configured in email property with outlook domain do not receive emails sent by ServiceNow, only email with Gmail domain.


In 'sys_email' shows that the email was sent correctly

Outbox account inbox is not full

There is no restriction rule in the outlook account

This happens with any outlook email that is configured in the email property

Gmail accounts, for example, receive email normally

Tests are being done in the QA environment

Has anyone been through this and could help me?

[Isaac Vicentini]

Hi Himanshu,

Regarding the first link:

My problem is that the email doesn't arrive in the Outlook inbox (from ServiceNow to Outlook),
on the contrary, it occurs correctly. (For any account set up in that domain).

Regarding the second link:

In my case, the messages do not arrive at the email that is configured in the Email Property. It is not a logic error like the one in this topic.

[Himanshu Dubey]

Check your inbound email action

[Prateek kumar]

Here is an article on troubleshooting outbound emails.

Please take a look.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0521382

Please mark my response as correct answer and helpful if it helped solved your question.
-Best Regards
Prateek kumar

[Isaac Vicentini]

Hi Prateek,

Emails are sent but are not delivered to the Outlook inbox, which I don't understand is why this happens with any Outlook domain account

[Prateek kumar]

Check if the system received any Undeliverable email in the received emails module.

System Mailboxes>Inbound>email