PDI is not available

SnowUserDev
Tera Contributor

Hello Members

 

I have a issue where my PDI is not available for me n it's asking me to request a new PDI all of a sudden. Can anyone help me with the info if this is some glitch n I will be able to access my PDI in some time?

3 ACCEPTED SOLUTIONS

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

As you might know, these free PDIs come without any form of support. So we all can't help you. Only thing you can do: wait and hope, or... request a new PDI.

 

I don't know if this applies to you / if you seen it, take notice on "Action Required: We are migrating our PDI Infrastructure to a new data center. See our developer blog for more details and instructions for backing up."

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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View solution in original post

Danish Bhairag2
Tera Sage
Tera Sage

Hello @SnowUserDev ,

 

Servicenow is performing some datacentre migration activities for all of its PDI's due to which all the available PDI would be reclaimed by servicenow n post migration u will be able to request a new one.

Service now has suggested how to take a backup of the PDI also as an announcement service now has mentioned on the community as well.

 

For future reference please follow the link to take backup of the PDI

https://developer.servicenow.com/blog.do?p=/post/backup-your-pdi/

 

Thanks,

Danish

 

View solution in original post

Simon Hendery
Mega Patron
Mega Patron

Perhaps take this opportunity to check you have a current email address linked to your PDI account because ServiceNow did send  out warnings that these instances were going to be reclaimed.

View solution in original post

3 REPLIES 3

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

As you might know, these free PDIs come without any form of support. So we all can't help you. Only thing you can do: wait and hope, or... request a new PDI.

 

I don't know if this applies to you / if you seen it, take notice on "Action Required: We are migrating our PDI Infrastructure to a new data center. See our developer blog for more details and instructions for backing up."

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Danish Bhairag2
Tera Sage
Tera Sage

Hello @SnowUserDev ,

 

Servicenow is performing some datacentre migration activities for all of its PDI's due to which all the available PDI would be reclaimed by servicenow n post migration u will be able to request a new one.

Service now has suggested how to take a backup of the PDI also as an announcement service now has mentioned on the community as well.

 

For future reference please follow the link to take backup of the PDI

https://developer.servicenow.com/blog.do?p=/post/backup-your-pdi/

 

Thanks,

Danish

 

Simon Hendery
Mega Patron
Mega Patron

Perhaps take this opportunity to check you have a current email address linked to your PDI account because ServiceNow did send  out warnings that these instances were going to be reclaimed.