PDI offline

Marc White · ‎02-13-2024

My PDI, 205725, went offline overnight and has not come back all day. Help !!

Dr Atul G- LNG · ‎02-13-2024

There is no support available for PDI. You may release the pdi and request for new pdi.

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Dr. Atul G. - Learn N Grow Together
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Sumanth16 · ‎02-13-2024

Hi  ,



The ServiceNow Dev Team does not monitor the forums any longer.

It's recommended to visit the Dev Site and then login, scroll to the bottom of the page and select the "Give Feedback" button, then mention your PDI issue, etc. and check the box that you want to receive a follow-up.

Link to Devsite: https://developer.servicenow.com/dev.do?cid=i:TopLevelNav_Developer:community:psm

Please mark reply as Helpful/Correct, if applicable. Thanks!



Thanks & Regards,
Sumanth Meda

Simon Hendery · ‎02-13-2024

Hi @Marc White - no, don't do that. As others have correctly noted, ServiceNow offers no support for PDIs, so you would be wasting your time.

Your issue is most likely due to the wide scale shutdown of old PDIs due to the migration to a new data center, something ServiceNow has been warning about for several weeks:

https://www.servicenow.com/community/developer-blog/important-update-pdi-infrastructure-migration-ex...

The only thing you can do is request a new PDI via the developer site.

Luiz Lucena · ‎02-13-2024

That's is exactly the reason.