Permission to view the activity stream of the service portal approval form

[SAI156]

Hi,all.

I can see the activity stream in the approval form of the service portal.

To see here, I need a role called sn_request_write.

However, this role is too powerful and I can view records that are not related to me on the instance.

Please let me know if you know how to check the activity stream without using sn_request_write.

For example, how to make it viewable using ACL.

[SAI156 · Accepted solution]

I found that it can be solved by using the sn_request_comments_write role.

Thank you for answering.

[Aman Kumar S]

Check ACL for additional comment field, if there isn't any check the task table if something is being overridden, and add acl for approver users to enable this

[SAI156]

I found that it can be solved by using the sn_request_comments_write role.

Thank you for answering.