Resolved! How can I create a number type field as a variable in a catalog item?
Hi,I want to creat a variable which takes only numbers.Note: It should consist of minimum 12 numbers.
Forum Posts
Resolved! Self-Service - My Approvals - Pending View
For some reason, the "Approval for" column in the My Approval - Pending view does not reference the RITM or CHG awaiting approval. It used to be where this column would show the RITM hyperlinked so you could simply click on the link and it would ta...
Service Catalog integration through REST
Hi All,We are planning to integrate ServiceNow with a third party tool through REST.Requirement - A request will be created in the third-party tool, same request needs to be created in ServiceNow. This will also include creating RITM and Task (most l...
Resolved! "templates" missing from contextual menu
Since our upgrade to Geneva the templates created for our knowledge base are no longer visible to select. The templates still exist in System Definition>Templates, as I can see them listed, but the option to select a template in the form is no long...
Resolved! How to set up a delegate via the Service Catalog
Anyone have a script they you to allow users to setup a delegate via the Service Catalog instead of going to the user profile? Thanks in advance!
Resolved! What is my table name of the workflow?
I have a workflow and want to use the table API to access my workflow info.But the table API requires a table nameTable API - GET /now/table/{tableName}What is the table name for my workflow?Thanks
Resolved! Reset Yes/No/--None-- variable back to --None-- after it's been answered
Have a need to reset a Yes/No variable(Included --None--) back to not answered, after it's been answered. Will perform in a script.Tried the following two commands but no luck.g_form.setValue('question_2', '');g_form.setValue('question_2', '-- None...
Calling external webhook/API from service now
Hi,My requirement is when an incident is updated in service now , i need to notify another application through webhook URL , basically service now application should be able to call external URL by providing information about incident.I am thinking b...
Resolved! Catalog item Variables in Workflow
Hi AllI am working on a integration for provisioning servers from Catalog items, Users from catalog item can fill the inputs , these inputs will be passed via a REST API to external app which will provision the VMs. I have created a REST Message and ...
Record producer map to field not working
I have created a record producer to create Change records. I am mapping the fields, but the choice fields (drop downs) don't seem to be coming across. For example, I created a change category variable called "category" (type = select box, as per th...
how to copy the cmdb_ci table records to lower instances?
Hi,I am new to cmdb world. I was asked to copy the cmdb_ci table to lower instances.When I compared 'cmdb_ci' table in prod and dev/test, there were some 1000 records missing. Now, I need to get the prod data into dev/test, update the existing ones a...
Resolved! Can we upgrade tinyMCE text editor to version 4.3?
Is it possible to upgrade the tinyMCE text editor to version 4.3 in ServiceNow (Helsinki version)?
Module licenses and costs
Hello Experts,I am looking for licensing model for the various modules of ServiceNow. That is what modules are available by default out of the box with the purchase of ServiceNow instance and what modules need to bought separately by paying additiona...
How to setup a notification for the Task Assigned To from a change on the Request?
Hi all,How would I set up the Service Catalog such that when a user adds a comment to Additional Comments (On the Request), an email notification is sent to the Assigned To (On the Task)?Regards,Luke
Mandatory fields are not showing up as mandatory fields on loading
Hi SNOW experts, In my current Service Now client instance we are facing multiple scenarios where users are able to proceed saving the form without populating mandatory...
