We are developing an integration with a third-party ticketing system. The third-party requires us to support mutual authentication (I know, one way to the 3rd party, not to SNOW).So I'm trying to have our IT MSP purchase SSL certificates for ou...
We have two different Geneva instances. When attempting to embed an iframe youtube video or similar into the source code of a knowledge article, it shows up in the preview Wysiwyg editor but on clicking "Save", the iframe is removed from the code a...
I have a need to display a date 7 days from the current day in the subject line of a notification in a ServiceNow workflow.new GlideDateTime(gs.daysAgo(-7)).getDate()This JS works, but it doesn't work in the subject line of the notification. How do...
Hi,I am having a requirement to show only active locations on a service catalog. I have created a lookup selectbox and lookup table is set to location, When i make some countries inactive they shouldn't be available as a selecting option. If it were ...
Has anyone had this error on import: Unable to format -undefined-undefined using format string yyyy-MM-dd for field u_rehire_date.
Hi Everyone,Where would I go to change the current.state= "2" ? I am trying to figure out what state the number "2" is for. Where would I navigate to find this information?
Hi All,We got a requirement that when a request is rejected at any level (either at the request level or requested item level) i need a RESUBMIT button on the RITM form so that the end user should be able to resubmit the request if required.I am ab...
Hello all,I have a field 'class' under "CI Blacklist table"So, I need to do some filtering on this i.eThe "class" field on the CI Blacklist table needs to have a filter, so that rather than showing every single available table, it only lists the tabl...
I have a requirement to create an approval from a task. We want that when someone requests an application for our app store, that it be vetted first by the Mobility Support team. Once Vetted, if accepted the tech will click on submit for approval (...
I need the details on which tables to access in the API so I can access knowledge bases.
1. i have some data in XML format and want load that data in an existing table in my DEV environment. 2. then i will move that data to DEV--> UA-->TRAIN transform maps will not work here i guess because for use this mechanism we need source and desti...
Hi everyone,We have a script which calls out a subflow to run within a parent workflow. Previously, we had these subflows integrated directly within the main workflow (see screenshot below), but this practice has caused some issues with Geneva versio...
We have the hierarchy of Business services --> Service Components --> Sub-service components. - All managed manually.We do not have a functional CMDB yet - and the work is in progress.We use these services to link and categorise our Incidents / Probl...
I am needing to hide a variable (that is part of a variable set), unless the current user is a member of a certain group... is this possible?
Global service Catalogs is the table name and it is visible to me as i have ADMIN role, for normal ITIL role it is not visible. did i missing some roles.2, should i try for some ACL on this.
