Resolved! Banner image issue
I've updated my banner image and it works fine, however when you collapse the banner to make it smaller it shows an X as the banner. Is this a different image?That's where you collapse the banner
Forum Posts
Auto populated current user in catalog item
I have a catalog item called MacBook which contain a variable : Requestor(mandatory) which is reference to user table.what I want is this "Requestor" should auto populated the current user name.Can someone help me?Thanks
Resolved! Best practise for handling different support groups
We have several different support groups ie. Support, Software Development, BI etc. that each have their own assignment group when handling tickets. Question is what the best practise is for handling their views. We have no secrets from eachother, so...
First Names and Last Name auto populated in variables : catalog item
I have created variable : First Name and last Name variables in catalog itemWhat I need is logged in user name should be auto populated in First Name and Last Name variables fieldI am able to auto populate the user name in reference variable , but i ...
Resolved! catalog item checkbox tooltip issues
I have several checkboxes in one of my catalog items and I'm trying to add tooltips to them. This is on Geneva, by the way. From what I've been able to find in the community, checkboxes don't normally support tooltips, even if you make sure it's av...
Resolved! onchange client script based on multiple conditions
I have a request to populate a field based on the answer to multiple fields. The script submits without errors but it is showing an error on the catalog item. Below I have included the script and error. Any help on what I'm not seeing would be great....
Resolved! Record producer within widget of service portal
Hello.I need add my record producer in the page.In the CMS we can create iframe and we are passing the sys_id in to it.How can we achive it in service portal?Can some of please help?:(ThanksSaranya
Resolved! list collector shows empty
Hello,the list collector in my request catalog is reference in sys_user table.but it shows empty can you please help me. thank you
Cascade Request Approval to Request Item - BR , Approval activity issue.
I am having issue with Approval activity after Helsinki upgrade from Eureka.- Workflow Approval activity not passing even after RITM approval is Approved/Rejected- REQ state changing to Approved/Rejecting but it not cascading the state change to RITM...
Resolved! Catalog Task Priority
Hi All,Do you know how to change the catalog task priority?? I know that default value is 3-Medium but I wan to change that. because when I see the activity task The fist value is Medium.I want to know how to change that default value to change LowRe...
Exporting user imported images for use on new instance?
Hello! We just switched to a new instance and are having trouble bringing the images for KB articles over. I found the table that stores the images, but when I try to export the XML, no image data is included. How can I export user uploaded KB articl...
Users can't remove favorites
Hi,Our users are having trouble to delete their favoriter. Doesn't matter if they click on the star or "Edit favorites"When they push the button, it happens nothing. Same thing if they click on the star. They can change name and icon on existing favo...
time reporting roles & license
Hi,Could someone help me with the following?- Our customer wants to organize a worked time tracking in ServiceNow and wants to use Time Card plugin.The plugin access is restricted with timecard_user role.Is a timecard_user role turns end-users to ful...
Resolved! Can't remove approvers
I have an issue where users are able to add approvers when they select the Edit button. But when they try to remove them from the list it will still show up. Once they save and go back to the RITM both users that they removed will show back up.
SLA's and Catalog Tasks / RITM's
Hi All,We've been asked to define SLA's on our Service Catalog items and i'm trying to find the best way to do this.After the REQ is approved by the Line Manager, the RITM's are generated and sent to our change team for validation. Once these are v...
