What is the difference between Record Producer and a Form to get record?
Because-we get record from form and on submit that record is added to related table-record producer also get record and insert it into related tableWhen to use them?
Forum Posts
How to change the background color of the tootoltip
Want to change the black color to some other color .Can we do this?
Resolved! UI Action button that stays on a form and doesn't lose changes when it doesn't meet requirements
Hello everyone,I am hoping someone can help me with this one.We have decided to allow our users to create duplicates from existing/old request tickets, but I have been tasked with preventing them from just creating an exact duplicate (change short de...
Resolved! How do I hide a Catalog Item label?
I can't seem to find either a UI Policy or Client Script that will allow me to hide a Catalog Item label - everything I am seeing is more modifying a label not hiding it. I am trying to do so by Role.>Using the 'Read roles' function on the label va...
Is there a way to change the color of the background color of an entire form?
I'm trying to change the background color from white to a color of choice. I would like the color to be constant and not onLoad or onChange or anything like that. I found how to do this on labels, but not on the entire form? I would also like t...
Dashboard can we have a filter condition to generate dynamic reports
In dashboard can we have a filter condition to generate dynamic reports on based of condition we select? for ex: We created dashboard for incident and can we change assignment group and generate reports for same. suppose my assignment group is Databa...
Resolved! How do you allow the requestor of a service catalog item to edit the item variables during a defined stage of the catalog item workflow?
I have a service catalog item that contain about 150 variables. Once the user orders the item, and the RITM is created, I would like the user to be able to edit the RITM variables during the initial stage of the workflow I have defined as "pending". ...
Resolved! Sys_ID does not show up in cmdb_ci_application_software
I have a web service where we are going to populate cmdb_ci_application_software. When creating the web service, I copied all target fields to create custom import set table for source. We need to track the sys_id in the cmdb_ci_application_softwar...
Resolved! How can a Knowledge Manager or Knowledge Admin bypass the Knowledge Approval process?
We have moved our Knowledge v3 environment from DEV to TEST. We have created a new Manager approval process workflow. In a nutshell, each article created (we allow all ITIL users to create new knowledge articles) is routed to the author's m...
Resolved! Reference Qualifier Override
Is there an easy way to override a Reference Qualifier on a Catalog Variable? We are using the code below to filter the reference field, but need an admin override and would rather not edit script include.nameNOT LIKEServiceNow^ javascript: groupMemb...
I was working with Async business rules containing the script which sets up the "Requested for" in the RITM based on the "requested for" variable. But for some of the requests the requested for is remaining blank(1 or 2 out of 20 records). Is this th
I was working with Async business rules containing the script which sets up the "Requested for" in the RITM based on the "requested for" variable. But for some of the requests the requested for is remaining blank(1 or 2 out of 20 records). Is this th...
Resolved! Using script to start subflow?
Has anyone used a script to start a subflow? We have a catalog item that is for new software and it has a bunch of check boxes that are for the software the user would like access to. Each one has its own workflow. So what I was thinking is rat...
Duration on a Requested Item
We can see the duration on a request. However we do not see duration on a requested item. It just shows (empty) as seen below, we are wondering if there is away so we can enable/see the duration on a requested item.Thank YouTroy
Resolved! How to add custom condition property in a workflow
Hello,I'm working on a workflow and I need to add two custom condition properties in a workflow for a catalog task. Unfortunately I don't know how. I want it to look like the one below:Right now I only have "Always". Screenshot below:What do I need t...
Resolved! onChange client script on multiple choice variable HELP!
I have a simple client script that I want to run on a catalog item that I can't seem to figure out. Need your help!I have a variable called "access_type" that is a multiple choice type. I want to have an onChange script to display a field message...
