please help me how to extract incident by using servers
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10-20-2023 04:34 AM - edited 10-20-2023 04:36 AM
Hi All,
We need the total number of tickets received from last 12 months by using servers.
How to extract it
Thanks.
1 REPLY 1
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10-20-2023 04:47 AM
Hi @Community Alums,
var gr = new GlideRecord('incident');
gr.addQuery('cmdb_ci.sys_class_name', 'cmdb_ci_server');
gr.addEncodedQuery(‘
opened _atONLast year@javascript:gs.beginningOfLastYear0@javascript:gs.endOfLastYear\’);
gr.query();
while (gr.next()) {
gs.print('Incident Number: ' + gr.getValue('number'));
}
Please mark it as solution proposed and helpful.
Thanks,
Anand