PLEASE HELP!! UI Policies and Task Variables

[paradise623]

Hi All,

I am having an issue and I would LOVE to get some help! I am working with the Service Catalog that has a task within the workflow. On that catalog task in the workflow I put all the variables for all the requested items (boxes, telephone, and locks) on the catalog task in the workflow and then hid them with the UI policy that I created for the request items.

So I added all the items on the task form from the workflow, then I went to the UI policy and checked "applies on catalog task".. but for some odd reason ALL the variables from the items are showing on the task form instead of the ones selected to show on the UI Policy.

For example:

Request items from the Service Catalog

Boxes,

Telephone

Locks

If I select boxes as my requested item and then go to the task page, the variable for not only boxes show up but the variables for telephone and locks show u as well!

What is going on here!? The UI Policy tells it to show only when a certain group is shown and the item is boxes. So why would all the variables show up if I'm telling it through the UI Policy to allow it to show if only "boxes" is the requested item and the group is "A"

[paradise623 · Accepted solution]

I would like to give an update on this issue. I finally figured out the cause. In order for the variables to show properly on the task form using the UI policy I had to make all my variables true under the global option. If this is not available on the form/ list view, you can add it.

Thanks Everyone for all your help!

Problem Solved!